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Big City Finance, LLLP Consumer Complaints

Big City Finance, LLLP has received 65 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.

Data last updated: Apr 16, 2026

Key Takeaways

  • 65 total complaints on file with the CFPB.
  • Most complaints are about Payday loan, title loan, or personal loan (38).
  • Timely response rate: 100.0%.
  • Consumer disputed rate: 0.0% of resolved complaints.
65 Total complaints
100.0% Timely response rate
0.0% Consumer disputed rate
Payday loan, title loan, or personal loan Most common product

Complaints by Product

The following table shows how complaints against Big City Finance, LLLP break down by financial product category.

Product Complaints % of Total
Payday loan, title loan, or personal loan 38 58.5%
Payday loan, title loan, personal loan, or advance loan 21 32.3%
Debt collection 4 6.2%
Credit reporting or other personal consumer reports 2 3.1%

Most Common Issues

These are the specific issues consumers most frequently report about Big City Finance, LLLP.

Charged fees or interest you didn't expect 27
Struggling to pay your loan 14
Can't contact lender or servicer 3
Getting the loan 3
Incorrect information on your report 3
Improper use of your report 2
Problem with the payoff process at the end of the loan 2
Received a loan you didn't apply for 2
Attempts to collect debt not owed 1
Can't stop withdrawals from your bank account 1

Company Response Breakdown

When consumers file complaints, Big City Finance, LLLP responds in one of several ways. The breakdown below shows how Big City Finance, LLLP has resolved complaints.

Response Count Percentage
Closed with explanation 65 100%

Complaints by State

Top states where consumers have filed complaints against Big City Finance, LLLP.

State Complaints
Texas 65

Your Rights

What to do if you have a complaint against Big City Finance, LLLP

  1. Contact Big City Finance, LLLP directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
  2. File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
  3. File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
  4. Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.

Frequently Asked Questions

  • How many complaints does Big City Finance, LLLP have?

    Big City Finance, LLLP has 65 consumer complaints on file with the CFPB as of our last data refresh.

  • What is the most common complaint about Big City Finance, LLLP?

    The most common issue reported is Charged fees or interest you didn't expect with 27 complaints.

  • How do I file a complaint against Big City Finance, LLLP?

    You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.

  • Does Big City Finance, LLLP respond to complaints on time?

    Big City Finance, LLLP has a 100.0% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.

Legal Disclaimer: FreeNetLaw provides general legal information, not legal advice. The information on this site is not a substitute for consultation with a licensed attorney. Laws vary by jurisdiction and change frequently. Always verify information with official sources and consult a qualified attorney for advice about your specific situation.

Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.