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FreeNetLaw Consumer Legal Reference

Florida Home Trust Mortgage Consumer Complaints

Florida Home Trust Mortgage has received 29 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.

Data last updated: Apr 16, 2026

Key Takeaways

  • 29 total complaints on file with the CFPB.
  • Most complaints are about Checking or savings account (13).
  • Timely response rate: 86.2%.
  • Consumer disputed rate: 0.0% of resolved complaints.
29 Total complaints
86.2% Timely response rate
0.0% Consumer disputed rate
Checking or savings account Most common product

Complaints by Product

The following table shows how complaints against Florida Home Trust Mortgage break down by financial product category.

Product Complaints % of Total
Checking or savings account 13 44.8%
Money transfer, virtual currency, or money service 7 24.1%
Credit card 3 10.3%
Mortgage 3 10.3%
Prepaid card 2 6.9%
Debt collection 1 3.4%

Most Common Issues

These are the specific issues consumers most frequently report about Florida Home Trust Mortgage.

Managing an account 11
Other transaction problem 5
Problem with a purchase shown on your statement 3
Closing an account 2
Trouble during payment process 2
Attempts to collect debt not owed 1
Confusing or missing disclosures 1
Loan servicing, payments, escrow account 1
Problem with a purchase or transfer 1
Unexpected or other fees 1

Company Response Breakdown

When consumers file complaints, Florida Home Trust Mortgage responds in one of several ways. The breakdown below shows how Florida Home Trust Mortgage has resolved complaints.

Response Count Percentage
Closed with explanation 22 75.9%
Closed with monetary relief 4 13.8%
Closed with non-monetary relief 3 10.3%

Complaints by State

Top states where consumers have filed complaints against Florida Home Trust Mortgage.

State Complaints
Florida 6
Delaware 1
South Carolina 1

Your Rights

What to do if you have a complaint against Florida Home Trust Mortgage

  1. Contact Florida Home Trust Mortgage directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
  2. File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
  3. File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
  4. Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.

Frequently Asked Questions

  • How many complaints does Florida Home Trust Mortgage have?

    Florida Home Trust Mortgage has 29 consumer complaints on file with the CFPB as of our last data refresh.

  • What is the most common complaint about Florida Home Trust Mortgage?

    The most common issue reported is Managing an account with 11 complaints.

  • How do I file a complaint against Florida Home Trust Mortgage?

    You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.

  • Does Florida Home Trust Mortgage respond to complaints on time?

    Florida Home Trust Mortgage has a 86.2% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.

Legal Disclaimer: FreeNetLaw provides general legal information, not legal advice. The information on this site is not a substitute for consultation with a licensed attorney. Laws vary by jurisdiction and change frequently. Always verify information with official sources and consult a qualified attorney for advice about your specific situation.

Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.