Florida Consumer Complaints
Consumers in Florida have filed 1,971,485 complaints with the Consumer Financial Protection Bureau. Below is a breakdown by product, company, and specific issue.
Data last updated: Apr 16, 2026Key Takeaways
- 1,971,485 total complaints from Florida.
- 87.2 complaints per 1,000 residents.
- Top complaint category: Credit reporting or other personal consumer reports.
- Most-complained-about company: Equifax, Inc..
Complaints by Product in Florida
Financial product categories with the most complaints from Florida consumers. Click a product to see the detailed breakdown for this state.
| Product | Complaints | % of Total |
|---|---|---|
| Credit reporting or other personal consumer reports | 1,380,236 | 70.0% |
| Credit reporting, credit repair services, or other personal consumer reports | 283,874 | 14.4% |
| Debt collection | 115,974 | 5.9% |
| Mortgage | 46,626 | 2.4% |
| Checking or savings account | 33,398 | 1.7% |
| Credit card | 28,298 | 1.4% |
| Credit card or prepaid card | 18,072 | 0.9% |
| Credit reporting | 14,436 | 0.7% |
| Money transfer, virtual currency, or money service | 13,780 | 0.7% |
| Vehicle loan or lease | 10,063 | 0.5% |
| Student loan | 8,263 | 0.4% |
| Bank account or service | 7,899 | 0.4% |
| Payday loan, title loan, personal loan, or advance loan | 2,884 | 0.1% |
| Consumer Loan | 2,526 | 0.1% |
| Payday loan, title loan, or personal loan | 2,306 | 0.1% |
| Prepaid card | 1,198 | 0.1% |
| Debt or credit management | 858 | 0.0% |
| Money transfers | 406 | 0.0% |
| Payday loan | 313 | 0.0% |
| Other financial service | 74 | 0.0% |
Most-Complained-About Companies in Florida
These companies receive the most complaints from consumers in Florida.
| Company | Complaints |
|---|---|
| Equifax, Inc. | 559,750 |
| TransUnion Intermediate Holdings, Inc. | 556,459 |
| Experian Information Solutions Inc. | 487,654 |
| Bank of America, National Association | 19,654 |
| Wells Fargo & Company | 17,981 |
| JPMorgan Chase & Co. | 15,599 |
| Capital One Financial Corporation | 15,181 |
| Citibank, N.A. | 12,156 |
| CBC Companies, Inc. | 8,283 |
| Synchrony Financial | 7,955 |
| Lexisnexis | 7,338 |
| Resurgent Capital Services L.P. | 7,225 |
| Encore Capital Group Inc. | 6,988 |
| Portfolio Recovery Associates, LLC | 6,755 |
| American Express Company | 5,489 |
| Bread Financial Holdings, Inc. | 4,920 |
| Navy Federal Credit Union | 4,814 |
| Block, Inc. | 4,630 |
| Discover Bank | 4,604 |
| TD Bank US Holding Company | 4,429 |
| CL Holdings LLC | 4,318 |
| Truist Financial Corporation | 4,232 |
| Ocwen Financial Corporation | 3,894 |
| Early Warning Services, LLC | 3,652 |
| CCS Financial Services, Inc. | 3,534 |
Common Issues in Florida
File a Complaint in Florida
If you're having an issue with a financial company in Florida, you have several options:
- CFPB: File online at consumerfinance.gov/complaint
- Florida Attorney General: Contact your state AG's consumer protection division
- Legal help: Find free legal aid in Florida
Frequently Asked Questions
-
How many consumer complaints have been filed in Florida?
1,971,485 consumer complaints from Florida have been filed with the CFPB. This represents a per-capita rate of 87.2 complaints per 1,000 residents.
-
What is the most common complaint in Florida?
The most common product category for complaints in Florida is Credit reporting or other personal consumer reports with 1,380,236 complaints.
-
Which company gets the most complaints in Florida?
Equifax, Inc. leads with 559,750 complaints from Florida consumers. View their full complaint profile.
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How do I file a consumer complaint in Florida?
You can file a complaint with the CFPB at consumerfinance.gov/complaint, or contact the Florida Attorney General's consumer protection division.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.