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Credit Management Services, Inc. Consumer Complaints

Credit Management Services, Inc. has received 71 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.

Data last updated: Apr 16, 2026

Key Takeaways

  • 71 total complaints on file with the CFPB.
  • Most complaints are about Debt collection (68).
  • Timely response rate: 97.2%.
  • Consumer disputed rate: 36.4% of resolved complaints.
71 Total complaints
97.2% Timely response rate
36.4% Consumer disputed rate
Debt collection Most common product

Complaints by Product

The following table shows how complaints against Credit Management Services, Inc. break down by financial product category.

Product Complaints % of Total
Debt collection 68 95.8%
Debt or credit management 2 2.8%
Credit reporting, credit repair services, or other personal consumer reports 1 1.4%

Most Common Issues

These are the specific issues consumers most frequently report about Credit Management Services, Inc..

Attempts to collect debt not owed 16
Written notification about debt 14
False statements or representation 8
Taking/threatening an illegal action 8
Took or threatened to take negative or legal action 7
Communication tactics 4
Cont'd attempts collect debt not owed 4
Disclosure verification of debt 4
Charged upfront or unexpected fees 2
Improper contact or sharing of info 2

Company Response Breakdown

When consumers file complaints, Credit Management Services, Inc. responds in one of several ways. The breakdown below shows how Credit Management Services, Inc. has resolved complaints.

Response Count Percentage
Closed with explanation 70 98.6%
Closed 1 1.4%

Complaints by State

Top states where consumers have filed complaints against Credit Management Services, Inc..

State Complaints
Nebraska 58
Kansas 6
Virginia 2
California 1
Iowa 1
Rhode Island 1
Texas 1

Your Rights

What to do if you have a complaint against Credit Management Services, Inc.

  1. Contact Credit Management Services, Inc. directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
  2. File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
  3. File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
  4. Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.

Frequently Asked Questions

  • How many complaints does Credit Management Services, Inc. have?

    Credit Management Services, Inc. has 71 consumer complaints on file with the CFPB as of our last data refresh.

  • What is the most common complaint about Credit Management Services, Inc.?

    The most common issue reported is Attempts to collect debt not owed with 16 complaints.

  • How do I file a complaint against Credit Management Services, Inc.?

    You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.

  • Does Credit Management Services, Inc. respond to complaints on time?

    Credit Management Services, Inc. has a 97.2% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.

Legal Disclaimer: FreeNetLaw provides general legal information, not legal advice. The information on this site is not a substitute for consultation with a licensed attorney. Laws vary by jurisdiction and change frequently. Always verify information with official sources and consult a qualified attorney for advice about your specific situation.

Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.