California Consumer Complaints
Consumers in California have filed 1,559,496 complaints with the Consumer Financial Protection Bureau. Below is a breakdown by product, company, and specific issue.
Data last updated: Jun 1, 2026Key Takeaways
- 1,559,496 total complaints from California.
- 40.0 complaints per 1,000 residents.
- Top complaint category: Credit reporting or other personal consumer reports.
- Most-complained-about company: TransUnion Intermediate Holdings, Inc..
Complaints by Product in California
Financial product categories with the most complaints from California consumers. Click a product to see the detailed breakdown for this state.
| Product | Complaints | % of Total |
|---|---|---|
| Credit reporting or other personal consumer reports | 942,668 | 60.4% |
| Credit reporting, credit repair services, or other personal consumer reports | 221,221 | 14.2% |
| Debt collection | 108,956 | 7.0% |
| Mortgage | 69,952 | 4.5% |
| Checking or savings account | 52,349 | 3.4% |
| Credit card | 42,214 | 2.7% |
| Credit card or prepaid card | 29,757 | 1.9% |
| Money transfer, virtual currency, or money service | 21,312 | 1.4% |
| Credit reporting | 18,118 | 1.2% |
| Student loan | 12,942 | 0.8% |
| Bank account or service | 12,163 | 0.8% |
| Vehicle loan or lease | 10,210 | 0.7% |
| Prepaid card | 4,238 | 0.3% |
| Consumer Loan | 3,784 | 0.2% |
| Payday loan, title loan, or personal loan | 3,730 | 0.2% |
| Payday loan, title loan, personal loan, or advance loan | 3,411 | 0.2% |
| Debt or credit management | 880 | 0.1% |
| Money transfers | 768 | 0.0% |
| Payday loan | 691 | 0.0% |
| Other financial service | 132 | 0.0% |
Most-Complained-About Companies in California
These companies receive the most complaints from consumers in California.
| Company | Complaints |
|---|---|
| TransUnion Intermediate Holdings, Inc. | 392,789 |
| Equifax, Inc. | 378,388 |
| Experian Information Solutions Inc. | 351,553 |
| Bank of America, National Association | 36,518 |
| Wells Fargo & Company | 30,758 |
| JPMorgan Chase & Co. | 29,052 |
| Citibank, N.A. | 22,383 |
| Capital One Financial Corporation | 17,645 |
| Synchrony Financial | 9,625 |
| U.S. Bancorp | 8,989 |
| American Express Company | 8,334 |
| Portfolio Recovery Associates, LLC | 6,400 |
| Ocwen Financial Corporation | 6,331 |
| Encore Capital Group Inc. | 6,274 |
| Resurgent Capital Services L.P. | 5,907 |
| Discover Bank | 5,331 |
| Bread Financial Holdings, Inc. | 5,243 |
| Lexisnexis | 4,703 |
| Paypal Holdings, Inc | 4,628 |
| Block, Inc. | 4,432 |
| Navient Solutions, LLC. | 4,348 |
| Early Warning Services, LLC | 4,323 |
| Nationstar Mortgage LLC | 3,928 |
| CBC Companies, Inc. | 3,880 |
| Navy Federal Credit Union | 3,877 |
Common Issues in California
File a Complaint in California
If you're having an issue with a financial company in California, you have several options:
- CFPB: File online at consumerfinance.gov/complaint
- California Attorney General: Contact your state AG's consumer protection division
- Legal help: Find free legal aid in California
Frequently Asked Questions
-
How many consumer complaints have been filed in California?
1,559,496 consumer complaints from California have been filed with the CFPB. This represents a per-capita rate of 40.0 complaints per 1,000 residents.
-
What is the most common complaint in California?
The most common product category for complaints in California is Credit reporting or other personal consumer reports with 942,668 complaints.
-
Which company gets the most complaints in California?
TransUnion Intermediate Holdings, Inc. leads with 392,789 complaints from California consumers. View their full complaint profile.
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How do I file a consumer complaint in California?
You can file a complaint with the CFPB at consumerfinance.gov/complaint, or contact the California Attorney General's consumer protection division.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed June 2026.