Virginia Consumer Complaints
Consumers in Virginia have filed 319,658 complaints with the Consumer Financial Protection Bureau. Below is a breakdown by product, company, and specific issue.
Data last updated: Jun 1, 2026Key Takeaways
- 319,658 total complaints from Virginia.
- 37.0 complaints per 1,000 residents.
- Top complaint category: Credit reporting or other personal consumer reports.
- Most-complained-about company: Equifax, Inc..
Complaints by Product in Virginia
Financial product categories with the most complaints from Virginia consumers. Click a product to see the detailed breakdown for this state.
| Product | Complaints | % of Total |
|---|---|---|
| Credit reporting or other personal consumer reports | 182,615 | 57.1% |
| Credit reporting, credit repair services, or other personal consumer reports | 46,062 | 14.4% |
| Debt collection | 27,321 | 8.5% |
| Mortgage | 14,232 | 4.5% |
| Credit card | 10,313 | 3.2% |
| Checking or savings account | 10,187 | 3.2% |
| Credit card or prepaid card | 5,816 | 1.8% |
| Credit reporting | 4,970 | 1.6% |
| Money transfer, virtual currency, or money service | 4,707 | 1.5% |
| Student loan | 4,108 | 1.3% |
| Vehicle loan or lease | 2,637 | 0.8% |
| Bank account or service | 2,485 | 0.8% |
| Consumer Loan | 1,116 | 0.3% |
| Payday loan, title loan, or personal loan | 1,014 | 0.3% |
| Payday loan, title loan, personal loan, or advance loan | 897 | 0.3% |
| Prepaid card | 521 | 0.2% |
| Debt or credit management | 210 | 0.1% |
| Payday loan | 210 | 0.1% |
| Money transfers | 188 | 0.1% |
| Other financial service | 48 | 0.0% |
Most-Complained-About Companies in Virginia
These companies receive the most complaints from consumers in Virginia.
| Company | Complaints |
|---|---|
| Equifax, Inc. | 78,185 |
| TransUnion Intermediate Holdings, Inc. | 76,511 |
| Experian Information Solutions Inc. | 68,457 |
| Wells Fargo & Company | 5,082 |
| Bank of America, National Association | 4,785 |
| Capital One Financial Corporation | 4,532 |
| Citibank, N.A. | 3,351 |
| JPMorgan Chase & Co. | 3,177 |
| Navy Federal Credit Union | 3,062 |
| Synchrony Financial | 2,036 |
| Block, Inc. | 1,955 |
| Truist Financial Corporation | 1,699 |
| American Express Company | 1,559 |
| Resurgent Capital Services L.P. | 1,463 |
| Navient Solutions, LLC. | 1,416 |
| Encore Capital Group Inc. | 1,379 |
| Portfolio Recovery Associates, LLC | 1,301 |
| Lexisnexis | 1,255 |
| CBC Companies, Inc. | 1,234 |
| CL Holdings LLC | 1,196 |
| Bread Financial Holdings, Inc. | 1,083 |
| Ocwen Financial Corporation | 1,064 |
| Discover Bank | 1,013 |
| SunTrust Banks, Inc. | 998 |
| PNC Bank N.A. | 956 |
Common Issues in Virginia
File a Complaint in Virginia
If you're having an issue with a financial company in Virginia, you have several options:
- CFPB: File online at consumerfinance.gov/complaint
- Virginia Attorney General: Contact your state AG's consumer protection division
- Legal help: Find free legal aid in Virginia
Frequently Asked Questions
-
How many consumer complaints have been filed in Virginia?
319,658 consumer complaints from Virginia have been filed with the CFPB. This represents a per-capita rate of 37.0 complaints per 1,000 residents.
-
What is the most common complaint in Virginia?
The most common product category for complaints in Virginia is Credit reporting or other personal consumer reports with 182,615 complaints.
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Which company gets the most complaints in Virginia?
Equifax, Inc. leads with 78,185 complaints from Virginia consumers. View their full complaint profile.
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How do I file a consumer complaint in Virginia?
You can file a complaint with the CFPB at consumerfinance.gov/complaint, or contact the Virginia Attorney General's consumer protection division.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed June 2026.