Cash Express, LLC Consumer Complaints
Cash Express, LLC has received 133 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Apr 16, 2026Key Takeaways
- 133 total complaints on file with the CFPB.
- Most complaints are about Payday loan, title loan, or personal loan (41).
- Timely response rate: 98.5%.
- Consumer disputed rate: 31.4% of resolved complaints.
Complaints by Product
The following table shows how complaints against Cash Express, LLC break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Payday loan, title loan, or personal loan | 41 | 30.8% |
| Payday loan, title loan, personal loan, or advance loan | 34 | 25.6% |
| Debt collection | 32 | 24.1% |
| Payday loan | 21 | 15.8% |
| Credit card or prepaid card | 2 | 1.5% |
| Checking or savings account | 1 | 0.8% |
| Consumer Loan | 1 | 0.8% |
| Vehicle loan or lease | 1 | 0.8% |
Most Common Issues
These are the specific issues consumers most frequently report about Cash Express, LLC.
Company Response Breakdown
When consumers file complaints, Cash Express, LLC responds in one of several ways. The breakdown below shows how Cash Express, LLC has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 126 | 94.7% |
| Closed with monetary relief | 3 | 2.3% |
| Closed | 2 | 1.5% |
| Closed with non-monetary relief | 2 | 1.5% |
Complaints by State
Top states where consumers have filed complaints against Cash Express, LLC.
| State | Complaints |
|---|---|
| Tennessee | 81 |
| Kentucky | 32 |
| Alabama | 5 |
| Mississippi | 3 |
| Georgia | 2 |
| Arizona | 1 |
| Colorado | 1 |
| Indiana | 1 |
| Nevada | 1 |
| Oklahoma | 1 |
| Pennsylvania | 1 |
| Virginia | 1 |
Your Rights
What to do if you have a complaint against Cash Express, LLC
- Contact Cash Express, LLC directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does Cash Express, LLC have?
Cash Express, LLC has 133 consumer complaints on file with the CFPB as of our last data refresh.
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What is the most common complaint about Cash Express, LLC?
The most common issue reported is Struggling to pay your loan with 24 complaints.
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How do I file a complaint against Cash Express, LLC?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
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Does Cash Express, LLC respond to complaints on time?
Cash Express, LLC has a 98.5% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.