Kentucky Consumer Complaints
Consumers in Kentucky have filed 67,847 complaints with the Consumer Financial Protection Bureau. Below is a breakdown by product, company, and specific issue.
Data last updated: Jun 1, 2026Key Takeaways
- 67,847 total complaints from Kentucky.
- 15.0 complaints per 1,000 residents.
- Top complaint category: Credit reporting or other personal consumer reports.
- Most-complained-about company: TransUnion Intermediate Holdings, Inc..
Complaints by Product in Kentucky
Financial product categories with the most complaints from Kentucky consumers. Click a product to see the detailed breakdown for this state.
| Product | Complaints | % of Total |
|---|---|---|
| Credit reporting or other personal consumer reports | 37,310 | 55.0% |
| Credit reporting, credit repair services, or other personal consumer reports | 9,420 | 13.9% |
| Debt collection | 7,034 | 10.4% |
| Mortgage | 2,662 | 3.9% |
| Checking or savings account | 2,326 | 3.4% |
| Credit card | 1,821 | 2.7% |
| Money transfer, virtual currency, or money service | 1,378 | 2.0% |
| Credit card or prepaid card | 1,210 | 1.8% |
| Student loan | 1,104 | 1.6% |
| Credit reporting | 1,085 | 1.6% |
| Vehicle loan or lease | 712 | 1.0% |
| Bank account or service | 538 | 0.8% |
| Payday loan, title loan, personal loan, or advance loan | 304 | 0.4% |
| Payday loan, title loan, or personal loan | 273 | 0.4% |
| Consumer Loan | 270 | 0.4% |
| Prepaid card | 224 | 0.3% |
| Debt or credit management | 78 | 0.1% |
| Payday loan | 53 | 0.1% |
| Money transfers | 37 | 0.1% |
| Other financial service | 8 | 0.0% |
Most-Complained-About Companies in Kentucky
These companies receive the most complaints from consumers in Kentucky.
| Company | Complaints |
|---|---|
| TransUnion Intermediate Holdings, Inc. | 15,474 |
| Equifax, Inc. | 15,046 |
| Experian Information Solutions Inc. | 13,338 |
| Capital One Financial Corporation | 964 |
| JPMorgan Chase & Co. | 940 |
| Block, Inc. | 754 |
| Citibank, N.A. | 709 |
| Synchrony Financial | 585 |
| U.S. Bancorp | 577 |
| Bank of America, National Association | 576 |
| PNC Bank N.A. | 550 |
| Wells Fargo & Company | 536 |
| Fifth Third Financial Corporation | 530 |
| GLA Collection Company, Inc. | 479 |
| Resurgent Capital Services L.P. | 445 |
| Encore Capital Group Inc. | 431 |
| Portfolio Recovery Associates, LLC | 377 |
| Navient Solutions, LLC. | 358 |
| Chime Financial Inc | 309 |
| Paypal Holdings, Inc | 307 |
| Bread Financial Holdings, Inc. | 304 |
| Discover Bank | 299 |
| CL Holdings LLC | 284 |
| American Express Company | 266 |
| Mohela | 249 |
Common Issues in Kentucky
File a Complaint in Kentucky
If you're having an issue with a financial company in Kentucky, you have several options:
- CFPB: File online at consumerfinance.gov/complaint
- Kentucky Attorney General: Contact your state AG's consumer protection division
- Legal help: Find free legal aid in Kentucky
Frequently Asked Questions
-
How many consumer complaints have been filed in Kentucky?
67,847 consumer complaints from Kentucky have been filed with the CFPB. This represents a per-capita rate of 15.0 complaints per 1,000 residents.
-
What is the most common complaint in Kentucky?
The most common product category for complaints in Kentucky is Credit reporting or other personal consumer reports with 37,310 complaints.
-
Which company gets the most complaints in Kentucky?
TransUnion Intermediate Holdings, Inc. leads with 15,474 complaints from Kentucky consumers. View their full complaint profile.
-
How do I file a consumer complaint in Kentucky?
You can file a complaint with the CFPB at consumerfinance.gov/complaint, or contact the Kentucky Attorney General's consumer protection division.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed June 2026.