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Credit reporting, credit repair services, or other personal consumer reports Complaints in Illinois

Illinois consumers have filed 90,908 complaints about credit reporting, credit repair services, or other personal consumer reports with the CFPB. See which companies are involved and what issues consumers report most often.

Data last updated: Jun 1, 2026

Key Takeaways

  • 90,908 credit reporting, credit repair services, or other personal consumer reports complaints from Illinois.
  • Equifax, Inc. has the most complaints (28,074).
  • Most common issue: Incorrect information on your report.
90,908 Total credit reporting, credit repair services, or other personal consumer reports complaints
30 Companies involved
16 Distinct issues

Top Companies for Credit reporting, credit repair services, or other personal consumer reports in Illinois

Company Complaints % of Total
Equifax, Inc. 28,074 30.9%
TransUnion Intermediate Holdings, Inc. 26,919 29.6%
Experian Information Solutions Inc. 23,614 26.0%
Capital One Financial Corporation 1,048 1.2%
Lexisnexis 737 0.8%
JPMorgan Chase & Co. 536 0.6%
Citibank, N.A. 367 0.4%
Synchrony Financial 351 0.4%
Bank of America, National Association 346 0.4%
Bread Financial Holdings, Inc. 301 0.3%
Ally Financial Inc. 257 0.3%
Discover Bank 248 0.3%
Wells Fargo & Company 228 0.3%
Innovis 211 0.2%
TD Bank US Holding Company 191 0.2%
U.S. Bancorp 174 0.2%
Portfolio Recovery Associates, LLC 156 0.2%
Resurgent Capital Services L.P. 154 0.2%
Corelogic Inc. 149 0.2%
Santander Consumer USA Holdings Inc. 138 0.2%

Common Issues

Incorrect information on your report 42,024
Problem with a credit reporting company's investigation into an existing problem 23,825
Improper use of your report 23,008
Unable to get your credit report or credit score 762
Problem with fraud alerts or security freezes 601
Credit monitoring or identity theft protection services 394
Problem with a company's investigation into an existing issue 104
Fraud or scam 53
Confusing or misleading advertising or marketing 34
Identity theft protection or other monitoring services 32

How Companies Respond

Breakdown of how companies respond to credit reporting, credit repair services, or other personal consumer reports complaints from Illinois.

Response Count Percentage
Closed with explanation 62,523 68.8%
Closed with non-monetary relief 28,200 31%
Closed with monetary relief 125 0.1%
Untimely response 60 0.1%

Frequently Asked Questions

  • How many Credit reporting, credit repair services, or other personal consumer reports complaints have been filed in Illinois?

    90,908 complaints about credit reporting, credit repair services, or other personal consumer reports have been filed from Illinois.

  • Which company gets the most credit reporting, credit repair services, or other personal consumer reports complaints in Illinois?

    Equifax, Inc. leads with 28,074 credit reporting, credit repair services, or other personal consumer reports complaints in Illinois.

  • What is the most common issue with credit reporting, credit repair services, or other personal consumer reports in Illinois?

    The most frequently reported issue is Incorrect information on your report with 42,024 complaints.

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Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed June 2026.