Equifax, Inc. Consumer Complaints
Equifax, Inc. has received 3,814,866 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Apr 16, 2026Key Takeaways
- 3,814,866 total complaints on file with the CFPB.
- Most complaints are about Credit reporting or other personal consumer reports (2,992,038).
- Timely response rate: 100.0%.
- Consumer disputed rate: 20.8% of resolved complaints.
Complaints by Product
The following table shows how complaints against Equifax, Inc. break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Credit reporting or other personal consumer reports | 2,992,038 | 78.4% |
| Credit reporting, credit repair services, or other personal consumer reports | 699,067 | 18.3% |
| Debt collection | 53,635 | 1.4% |
| Credit reporting | 48,128 | 1.3% |
| Credit card | 18,044 | 0.5% |
| Credit card or prepaid card | 1,951 | 0.1% |
| Vehicle loan or lease | 506 | 0.0% |
| Debt or credit management | 382 | 0.0% |
| Student loan | 261 | 0.0% |
| Checking or savings account | 212 | 0.0% |
| Mortgage | 196 | 0.0% |
| Payday loan, title loan, personal loan, or advance loan | 127 | 0.0% |
| Prepaid card | 115 | 0.0% |
| Payday loan, title loan, or personal loan | 70 | 0.0% |
| Money transfer, virtual currency, or money service | 62 | 0.0% |
| Consumer Loan | 55 | 0.0% |
| Bank account or service | 14 | 0.0% |
| Other financial service | 3 | 0.0% |
Most Common Issues
These are the specific issues consumers most frequently report about Equifax, Inc..
Company Response Breakdown
When consumers file complaints, Equifax, Inc. responds in one of several ways. The breakdown below shows how Equifax, Inc. has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with non-monetary relief | 1,929,965 | 50.6% |
| Closed with explanation | 1,846,773 | 48.4% |
| In progress | 37,987 | 1% |
| Closed | 78 | 0% |
| Closed with monetary relief | 54 | 0% |
| Untimely response | 8 | 0% |
Complaints by State
Top states where consumers have filed complaints against Equifax, Inc..
| State | Complaints |
|---|---|
| Florida | 559,750 |
| Texas | 549,704 |
| California | 355,497 |
| Georgia | 296,835 |
| New York | 218,816 |
| Illinois | 163,540 |
| Pennsylvania | 160,078 |
| North Carolina | 135,383 |
| New Jersey | 120,391 |
| Alabama | 98,066 |
| Maryland | 96,128 |
| Louisiana | 92,933 |
| South Carolina | 85,916 |
| Michigan | 77,368 |
| Ohio | 74,773 |
| Virginia | 73,872 |
| Mississippi | 61,610 |
| Tennessee | 60,857 |
| Arizona | 56,457 |
| Nevada | 50,182 |
Your Rights
What to do if you have a complaint against Equifax, Inc.
- Contact Equifax, Inc. directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does Equifax, Inc. have?
Equifax, Inc. has 3,814,866 consumer complaints on file with the CFPB as of our last data refresh.
-
What is the most common complaint about Equifax, Inc.?
The most common issue reported is Incorrect information on your report with 2,004,776 complaints.
-
How do I file a complaint against Equifax, Inc.?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
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Does Equifax, Inc. respond to complaints on time?
Equifax, Inc. has a 100.0% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.