Illinois Consumer Complaints
Consumers in Illinois have filed 623,573 complaints with the Consumer Financial Protection Bureau. Below is a breakdown by product, company, and specific issue.
Data last updated: Apr 16, 2026Key Takeaways
- 623,573 total complaints from Illinois.
- 49.7 complaints per 1,000 residents.
- Top complaint category: Credit reporting or other personal consumer reports.
- Most-complained-about company: TransUnion Intermediate Holdings, Inc..
Complaints by Product in Illinois
Financial product categories with the most complaints from Illinois consumers. Click a product to see the detailed breakdown for this state.
| Product | Complaints | % of Total |
|---|---|---|
| Credit reporting or other personal consumer reports | 409,079 | 65.6% |
| Credit reporting, credit repair services, or other personal consumer reports | 90,908 | 14.6% |
| Debt collection | 38,957 | 6.2% |
| Mortgage | 15,541 | 2.5% |
| Checking or savings account | 14,805 | 2.4% |
| Credit card | 13,855 | 2.2% |
| Money transfer, virtual currency, or money service | 9,613 | 1.5% |
| Credit card or prepaid card | 8,556 | 1.4% |
| Credit reporting | 5,636 | 0.9% |
| Student loan | 5,086 | 0.8% |
| Bank account or service | 3,611 | 0.6% |
| Vehicle loan or lease | 3,480 | 0.6% |
| Payday loan, title loan, or personal loan | 1,143 | 0.2% |
| Consumer Loan | 1,024 | 0.2% |
| Payday loan, title loan, personal loan, or advance loan | 944 | 0.2% |
| Prepaid card | 684 | 0.1% |
| Debt or credit management | 262 | 0.0% |
| Money transfers | 189 | 0.0% |
| Payday loan | 167 | 0.0% |
| Other financial service | 33 | 0.0% |
Most-Complained-About Companies in Illinois
These companies receive the most complaints from consumers in Illinois.
| Company | Complaints |
|---|---|
| TransUnion Intermediate Holdings, Inc. | 169,697 |
| Equifax, Inc. | 163,540 |
| Experian Information Solutions Inc. | 146,442 |
| JPMorgan Chase & Co. | 8,989 |
| Capital One Financial Corporation | 6,420 |
| Bank of America, National Association | 5,956 |
| Citibank, N.A. | 5,687 |
| CBC Companies, Inc. | 3,974 |
| Early Warning Services, LLC | 3,892 |
| Wells Fargo & Company | 3,669 |
| Lexisnexis | 3,493 |
| Block, Inc. | 3,181 |
| U.S. Bancorp | 2,776 |
| Resurgent Capital Services L.P. | 2,751 |
| Synchrony Financial | 2,459 |
| Encore Capital Group Inc. | 2,455 |
| Portfolio Recovery Associates, LLC | 2,248 |
| Discover Bank | 2,003 |
| PNC Bank N.A. | 1,996 |
| Fifth Third Financial Corporation | 1,861 |
| American Express Company | 1,855 |
| Bread Financial Holdings, Inc. | 1,845 |
| CL Holdings LLC | 1,796 |
| Navient Solutions, LLC. | 1,736 |
| Navy Federal Credit Union | 1,450 |
Common Issues in Illinois
File a Complaint in Illinois
If you're having an issue with a financial company in Illinois, you have several options:
- CFPB: File online at consumerfinance.gov/complaint
- Illinois Attorney General: Contact your state AG's consumer protection division
- Legal help: Find free legal aid in Illinois
Frequently Asked Questions
-
How many consumer complaints have been filed in Illinois?
623,573 consumer complaints from Illinois have been filed with the CFPB. This represents a per-capita rate of 49.7 complaints per 1,000 residents.
-
What is the most common complaint in Illinois?
The most common product category for complaints in Illinois is Credit reporting or other personal consumer reports with 409,079 complaints.
-
Which company gets the most complaints in Illinois?
TransUnion Intermediate Holdings, Inc. leads with 169,697 complaints from Illinois consumers. View their full complaint profile.
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How do I file a consumer complaint in Illinois?
You can file a complaint with the CFPB at consumerfinance.gov/complaint, or contact the Illinois Attorney General's consumer protection division.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.