Bank of America, National Association Consumer Complaints
Bank of America, National Association has received 179,347 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Jun 1, 2026Key Takeaways
- 179,347 total complaints on file with the CFPB.
- Most complaints are about Mortgage (48,316).
- Timely response rate: 97.6%.
- Consumer disputed rate: 21.8% of resolved complaints.
Complaints by Product
The following table shows how complaints against Bank of America, National Association break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Mortgage | 48,316 | 26.9% |
| Checking or savings account | 43,100 | 24.0% |
| Credit card | 20,247 | 11.3% |
| Credit card or prepaid card | 16,809 | 9.4% |
| Bank account or service | 13,917 | 7.8% |
| Credit reporting or other personal consumer reports | 10,239 | 5.7% |
| Credit reporting, credit repair services, or other personal consumer reports | 7,859 | 4.4% |
| Debt collection | 7,405 | 4.1% |
| Money transfer, virtual currency, or money service | 7,059 | 3.9% |
| Prepaid card | 1,289 | 0.7% |
| Vehicle loan or lease | 1,241 | 0.7% |
| Consumer Loan | 681 | 0.4% |
| Payday loan, title loan, or personal loan | 347 | 0.2% |
| Money transfers | 271 | 0.2% |
| Student loan | 149 | 0.1% |
| Credit reporting | 126 | 0.1% |
| Payday loan, title loan, personal loan, or advance loan | 118 | 0.1% |
| Debt or credit management | 87 | 0.0% |
| Other financial service | 73 | 0.0% |
| Payday loan | 14 | 0.0% |
Most Common Issues
These are the specific issues consumers most frequently report about Bank of America, National Association.
Company Response Breakdown
When consumers file complaints, Bank of America, National Association responds in one of several ways. The breakdown below shows how Bank of America, National Association has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 120,141 | 67% |
| Closed with monetary relief | 33,139 | 18.5% |
| Closed with non-monetary relief | 17,160 | 9.6% |
| Closed without relief | 4,527 | 2.5% |
| In progress | 2,299 | 1.3% |
| Closed | 1,070 | 0.6% |
| Closed with relief | 873 | 0.5% |
| Untimely response | 138 | 0.1% |
Complaints by State
Top states where consumers have filed complaints against Bank of America, National Association.
| State | Complaints |
|---|---|
| California | 36,518 |
| Florida | 20,112 |
| Texas | 12,566 |
| New York | 11,894 |
| Georgia | 8,917 |
| New Jersey | 7,396 |
| Illinois | 6,041 |
| Maryland | 5,647 |
| Massachusetts | 5,351 |
| North Carolina | 5,095 |
| Virginia | 4,785 |
| Pennsylvania | 4,619 |
| Washington | 4,279 |
| Michigan | 4,257 |
| Arizona | 4,186 |
| Nevada | 2,953 |
| Connecticut | 2,670 |
| Ohio | 2,432 |
| South Carolina | 2,234 |
| Tennessee | 2,191 |
Your Rights
What to do if you have a complaint against Bank of America, National Association
- Contact Bank of America, National Association directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does Bank of America, National Association have?
Bank of America, National Association has 179,347 consumer complaints on file with the CFPB as of our last data refresh.
-
What is the most common complaint about Bank of America, National Association?
The most common issue reported is Managing an account with 25,890 complaints.
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How do I file a complaint against Bank of America, National Association?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
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Does Bank of America, National Association respond to complaints on time?
Bank of America, National Association has a 97.6% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed June 2026.