JPMorgan Chase & Co. Consumer Complaints
JPMorgan Chase & Co. has received 164,096 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Apr 16, 2026Key Takeaways
- 164,096 total complaints on file with the CFPB.
- Most complaints are about Checking or savings account (43,572).
- Timely response rate: 99.9%.
- Consumer disputed rate: 22.3% of resolved complaints.
Complaints by Product
The following table shows how complaints against JPMorgan Chase & Co. break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Checking or savings account | 43,572 | 26.6% |
| Mortgage | 25,454 | 15.5% |
| Credit card | 25,416 | 15.5% |
| Credit card or prepaid card | 18,357 | 11.2% |
| Credit reporting or other personal consumer reports | 11,064 | 6.7% |
| Bank account or service | 9,815 | 6.0% |
| Credit reporting, credit repair services, or other personal consumer reports | 9,041 | 5.5% |
| Money transfer, virtual currency, or money service | 8,436 | 5.1% |
| Debt collection | 7,646 | 4.7% |
| Vehicle loan or lease | 2,403 | 1.5% |
| Consumer Loan | 1,029 | 0.6% |
| Student loan | 888 | 0.5% |
| Payday loan, title loan, or personal loan | 235 | 0.1% |
| Money transfers | 228 | 0.1% |
| Credit reporting | 192 | 0.1% |
| Payday loan, title loan, personal loan, or advance loan | 91 | 0.1% |
| Prepaid card | 84 | 0.1% |
| Debt or credit management | 79 | 0.0% |
| Other financial service | 60 | 0.0% |
| Payday loan | 6 | 0.0% |
Most Common Issues
These are the specific issues consumers most frequently report about JPMorgan Chase & Co..
Company Response Breakdown
When consumers file complaints, JPMorgan Chase & Co. responds in one of several ways. The breakdown below shows how JPMorgan Chase & Co. has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 130,748 | 79.7% |
| Closed with monetary relief | 16,776 | 10.2% |
| Closed with non-monetary relief | 12,592 | 7.7% |
| Closed without relief | 2,009 | 1.2% |
| Closed with relief | 813 | 0.5% |
| Closed | 628 | 0.4% |
| In progress | 527 | 0.3% |
| Untimely response | 2 | 0% |
Complaints by State
Top states where consumers have filed complaints against JPMorgan Chase & Co..
| State | Complaints |
|---|---|
| California | 28,443 |
| New York | 18,342 |
| Florida | 15,599 |
| Texas | 14,155 |
| Illinois | 8,989 |
| New Jersey | 6,725 |
| Georgia | 5,990 |
| Ohio | 4,572 |
| Michigan | 4,278 |
| Pennsylvania | 4,264 |
| Arizona | 4,181 |
| Washington | 3,267 |
| Virginia | 3,115 |
| North Carolina | 3,053 |
| Maryland | 3,012 |
| Colorado | 2,904 |
| Massachusetts | 2,670 |
| Indiana | 2,115 |
| Nevada | 2,096 |
| Louisiana | 2,050 |
Your Rights
What to do if you have a complaint against JPMorgan Chase & Co.
- Contact JPMorgan Chase & Co. directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does JPMorgan Chase & Co. have?
JPMorgan Chase & Co. has 164,096 consumer complaints on file with the CFPB as of our last data refresh.
-
What is the most common complaint about JPMorgan Chase & Co.?
The most common issue reported is Managing an account with 25,814 complaints.
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How do I file a complaint against JPMorgan Chase & Co.?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
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Does JPMorgan Chase & Co. respond to complaints on time?
JPMorgan Chase & Co. has a 99.9% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.