Payday loan, title loan, personal loan, or advance loan Complaints in Massachusetts
Massachusetts consumers have filed 370 complaints about payday loan, title loan, personal loan, or advance loan with the CFPB. See which companies are involved and what issues consumers report most often.
Data last updated: Jun 1, 2026Key Takeaways
- 370 payday loan, title loan, personal loan, or advance loan complaints from Massachusetts.
- Affirm Holdings, Inc has the most complaints (38).
- Most common issue: Charged fees or interest you didn't expect.
Top Companies for Payday loan, title loan, personal loan, or advance loan in Massachusetts
| Company | Complaints | % of Total |
|---|---|---|
| Affirm Holdings, Inc | 38 | 10.3% |
| Uprova Credit, LLC | 15 | 4.1% |
| Klarna AB | 13 | 3.5% |
| Santander Holdings USA, Inc. | 10 | 2.7% |
| Tribal Lending Enterprise, Inc. | 10 | 2.7% |
| Synchrony Financial | 9 | 2.4% |
| Upgrade, Inc. | 9 | 2.4% |
| BlueChip Financial | 8 | 2.2% |
| Self Financial Inc. | 8 | 2.2% |
| Truist Financial Corporation | 8 | 2.2% |
| Acima Credit, LLC | 6 | 1.6% |
| Crow Creek Sioux Tribe | 6 | 1.6% |
| MoneyLion Inc. | 6 | 1.6% |
| Robinson Economic Development Corporation | 6 | 1.6% |
| TD Bank US Holding Company | 6 | 1.6% |
| Upstart Holdings, Inc. | 6 | 1.6% |
| Citizens Financial Group, Inc. | 5 | 1.4% |
| Discover Bank | 5 | 1.4% |
| Dave Operating, LLC | 5 | 1.4% |
| Fifth Third Financial Corporation | 5 | 1.4% |
Common Issues
How Companies Respond
Breakdown of how companies respond to payday loan, title loan, personal loan, or advance loan complaints from Massachusetts.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 318 | 85.9% |
| Closed with monetary relief | 22 | 5.9% |
| Closed with non-monetary relief | 15 | 4.1% |
| Untimely response | 11 | 3% |
| In progress | 4 | 1.1% |
Frequently Asked Questions
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How many Payday loan, title loan, personal loan, or advance loan complaints have been filed in Massachusetts?
370 complaints about payday loan, title loan, personal loan, or advance loan have been filed from Massachusetts.
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Which company gets the most payday loan, title loan, personal loan, or advance loan complaints in Massachusetts?
Affirm Holdings, Inc leads with 38 payday loan, title loan, personal loan, or advance loan complaints in Massachusetts.
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What is the most common issue with payday loan, title loan, personal loan, or advance loan in Massachusetts?
The most frequently reported issue is Charged fees or interest you didn't expect with 103 complaints.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed June 2026.