Massachusetts Consumer Complaints
Consumers in Massachusetts have filed 188,927 complaints with the Consumer Financial Protection Bureau. Below is a breakdown by product, company, and specific issue.
Data last updated: Apr 16, 2026Key Takeaways
- 188,927 total complaints from Massachusetts.
- 27.0 complaints per 1,000 residents.
- Top complaint category: Credit reporting or other personal consumer reports.
- Most-complained-about company: Equifax, Inc..
Complaints by Product in Massachusetts
Financial product categories with the most complaints from Massachusetts consumers. Click a product to see the detailed breakdown for this state.
| Product | Complaints | % of Total |
|---|---|---|
| Credit reporting or other personal consumer reports | 112,679 | 59.6% |
| Credit reporting, credit repair services, or other personal consumer reports | 21,851 | 11.6% |
| Debt collection | 12,919 | 6.8% |
| Mortgage | 9,109 | 4.8% |
| Checking or savings account | 6,475 | 3.4% |
| Credit card | 6,379 | 3.4% |
| Credit card or prepaid card | 5,155 | 2.7% |
| Student loan | 3,673 | 1.9% |
| Money transfer, virtual currency, or money service | 2,778 | 1.5% |
| Bank account or service | 2,304 | 1.2% |
| Credit reporting | 1,986 | 1.1% |
| Vehicle loan or lease | 1,599 | 0.8% |
| Prepaid card | 465 | 0.2% |
| Consumer Loan | 449 | 0.2% |
| Payday loan, title loan, personal loan, or advance loan | 351 | 0.2% |
| Payday loan, title loan, or personal loan | 333 | 0.2% |
| Debt or credit management | 173 | 0.1% |
| Money transfers | 151 | 0.1% |
| Payday loan | 68 | 0.0% |
| Other financial service | 29 | 0.0% |
Most-Complained-About Companies in Massachusetts
These companies receive the most complaints from consumers in Massachusetts.
| Company | Complaints |
|---|---|
| Equifax, Inc. | 43,485 |
| TransUnion Intermediate Holdings, Inc. | 43,390 |
| Experian Information Solutions Inc. | 40,753 |
| Bank of America, National Association | 5,235 |
| Capital One Financial Corporation | 3,793 |
| Citibank, N.A. | 3,192 |
| JPMorgan Chase & Co. | 2,670 |
| Citizens Financial Group, Inc. | 2,414 |
| Wells Fargo & Company | 1,889 |
| TD Bank US Holding Company | 1,602 |
| Synchrony Financial | 1,477 |
| American Express Company | 1,361 |
| Bread Financial Holdings, Inc. | 1,338 |
| Navient Solutions, LLC. | 1,133 |
| Discover Bank | 1,064 |
| Santander Bank, National Association | 1,063 |
| Portfolio Recovery Associates, LLC | 992 |
| Ocwen Financial Corporation | 953 |
| Barclays Bank Delaware | 854 |
| Encore Capital Group Inc. | 845 |
| Paypal Holdings, Inc | 798 |
| U.S. Bancorp | 676 |
| Mohela | 675 |
| Block, Inc. | 659 |
| Nelnet, Inc. | 645 |
Common Issues in Massachusetts
File a Complaint in Massachusetts
If you're having an issue with a financial company in Massachusetts, you have several options:
- CFPB: File online at consumerfinance.gov/complaint
- Massachusetts Attorney General: Contact your state AG's consumer protection division
- Legal help: Find free legal aid in Massachusetts
Frequently Asked Questions
-
How many consumer complaints have been filed in Massachusetts?
188,927 consumer complaints from Massachusetts have been filed with the CFPB. This represents a per-capita rate of 27.0 complaints per 1,000 residents.
-
What is the most common complaint in Massachusetts?
The most common product category for complaints in Massachusetts is Credit reporting or other personal consumer reports with 112,679 complaints.
-
Which company gets the most complaints in Massachusetts?
Equifax, Inc. leads with 43,485 complaints from Massachusetts consumers. View their full complaint profile.
-
How do I file a consumer complaint in Massachusetts?
You can file a complaint with the CFPB at consumerfinance.gov/complaint, or contact the Massachusetts Attorney General's consumer protection division.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.