Self Financial Inc. Consumer Complaints
Self Financial Inc. has received 11,447 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Jun 1, 2026Key Takeaways
- 11,447 total complaints on file with the CFPB.
- Most complaints are about Credit reporting or other personal consumer reports (5,891).
- Timely response rate: 98.5%.
- Consumer disputed rate: 0.0% of resolved complaints.
Complaints by Product
The following table shows how complaints against Self Financial Inc. break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Credit reporting or other personal consumer reports | 5,891 | 51.5% |
| Debt collection | 2,410 | 21.1% |
| Credit reporting, credit repair services, or other personal consumer reports | 1,424 | 12.4% |
| Credit card | 771 | 6.7% |
| Credit card or prepaid card | 291 | 2.5% |
| Payday loan, title loan, personal loan, or advance loan | 240 | 2.1% |
| Payday loan, title loan, or personal loan | 158 | 1.4% |
| Checking or savings account | 133 | 1.2% |
| Debt or credit management | 91 | 0.8% |
| Money transfer, virtual currency, or money service | 18 | 0.2% |
| Prepaid card | 17 | 0.1% |
| Student loan | 3 | 0.0% |
Most Common Issues
These are the specific issues consumers most frequently report about Self Financial Inc..
Company Response Breakdown
When consumers file complaints, Self Financial Inc. responds in one of several ways. The breakdown below shows how Self Financial Inc. has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 10,859 | 94.9% |
| In progress | 482 | 4.2% |
| Closed with non-monetary relief | 81 | 0.7% |
| Closed with monetary relief | 25 | 0.2% |
Complaints by State
Top states where consumers have filed complaints against Self Financial Inc..
| State | Complaints |
|---|---|
| Texas | 1,341 |
| Florida | 1,242 |
| Georgia | 1,170 |
| California | 787 |
| Illinois | 685 |
| New York | 572 |
| Pennsylvania | 539 |
| North Carolina | 538 |
| South Carolina | 450 |
| Alabama | 331 |
| Ohio | 309 |
| Michigan | 292 |
| New Jersey | 286 |
| Maryland | 273 |
| Louisiana | 227 |
| Virginia | 221 |
| Tennessee | 214 |
| Mississippi | 195 |
| Massachusetts | 190 |
| Arizona | 169 |
Your Rights
What to do if you have a complaint against Self Financial Inc.
- Contact Self Financial Inc. directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does Self Financial Inc. have?
Self Financial Inc. has 11,447 consumer complaints on file with the CFPB as of our last data refresh.
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What is the most common complaint about Self Financial Inc.?
The most common issue reported is Incorrect information on your report with 4,208 complaints.
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How do I file a complaint against Self Financial Inc.?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
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Does Self Financial Inc. respond to complaints on time?
Self Financial Inc. has a 98.5% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed June 2026.