Citizens Financial Group, Inc. Consumer Complaints
Citizens Financial Group, Inc. has received 17,247 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Apr 16, 2026Key Takeaways
- 17,247 total complaints on file with the CFPB.
- Most complaints are about Checking or savings account (6,171).
- Timely response rate: 100.0%.
- Consumer disputed rate: 17.9% of resolved complaints.
Complaints by Product
The following table shows how complaints against Citizens Financial Group, Inc. break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Checking or savings account | 6,171 | 35.8% |
| Mortgage | 3,648 | 21.2% |
| Bank account or service | 2,045 | 11.9% |
| Credit reporting, credit repair services, or other personal consumer reports | 874 | 5.1% |
| Credit reporting or other personal consumer reports | 782 | 4.5% |
| Debt collection | 652 | 3.8% |
| Credit card | 606 | 3.5% |
| Credit card or prepaid card | 477 | 2.8% |
| Money transfer, virtual currency, or money service | 457 | 2.6% |
| Vehicle loan or lease | 432 | 2.5% |
| Student loan | 346 | 2.0% |
| Payday loan, title loan, or personal loan | 294 | 1.7% |
| Consumer Loan | 284 | 1.6% |
| Payday loan, title loan, personal loan, or advance loan | 130 | 0.8% |
| Money transfers | 25 | 0.1% |
| Credit reporting | 8 | 0.0% |
| Prepaid card | 7 | 0.0% |
| Debt or credit management | 5 | 0.0% |
| Other financial service | 3 | 0.0% |
| Payday loan | 1 | 0.0% |
Most Common Issues
These are the specific issues consumers most frequently report about Citizens Financial Group, Inc..
Company Response Breakdown
When consumers file complaints, Citizens Financial Group, Inc. responds in one of several ways. The breakdown below shows how Citizens Financial Group, Inc. has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 13,810 | 80.1% |
| Closed with monetary relief | 3,051 | 17.7% |
| Closed without relief | 182 | 1.1% |
| Closed with relief | 97 | 0.6% |
| Closed with non-monetary relief | 75 | 0.4% |
| In progress | 27 | 0.2% |
| Closed | 5 | 0% |
Complaints by State
Top states where consumers have filed complaints against Citizens Financial Group, Inc..
| State | Complaints |
|---|---|
| Pennsylvania | 2,824 |
| New York | 2,467 |
| Massachusetts | 2,414 |
| Ohio | 955 |
| Michigan | 912 |
| New Jersey | 755 |
| Florida | 720 |
| Rhode Island | 624 |
| California | 529 |
| Connecticut | 503 |
| Illinois | 484 |
| New Hampshire | 439 |
| Texas | 371 |
| Delaware | 307 |
| Georgia | 307 |
| Virginia | 264 |
| Maryland | 256 |
| North Carolina | 201 |
| Vermont | 133 |
| Arizona | 129 |
Your Rights
What to do if you have a complaint against Citizens Financial Group, Inc.
- Contact Citizens Financial Group, Inc. directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does Citizens Financial Group, Inc. have?
Citizens Financial Group, Inc. has 17,247 consumer complaints on file with the CFPB as of our last data refresh.
-
What is the most common complaint about Citizens Financial Group, Inc.?
The most common issue reported is Managing an account with 3,639 complaints.
-
How do I file a complaint against Citizens Financial Group, Inc.?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
-
Does Citizens Financial Group, Inc. respond to complaints on time?
Citizens Financial Group, Inc. has a 100.0% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.