Truist Financial Corporation Consumer Complaints
Truist Financial Corporation has received 22,926 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Jun 1, 2026Key Takeaways
- 22,926 total complaints on file with the CFPB.
- Most complaints are about Checking or savings account (9,254).
- Timely response rate: 98.9%.
- Consumer disputed rate: 0.0% of resolved complaints.
Complaints by Product
The following table shows how complaints against Truist Financial Corporation break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Checking or savings account | 9,254 | 40.4% |
| Credit reporting or other personal consumer reports | 3,260 | 14.2% |
| Mortgage | 2,777 | 12.1% |
| Credit reporting, credit repair services, or other personal consumer reports | 1,681 | 7.3% |
| Vehicle loan or lease | 1,511 | 6.6% |
| Debt collection | 1,323 | 5.8% |
| Money transfer, virtual currency, or money service | 868 | 3.8% |
| Credit card | 837 | 3.7% |
| Credit card or prepaid card | 555 | 2.4% |
| Payday loan, title loan, personal loan, or advance loan | 489 | 2.1% |
| Payday loan, title loan, or personal loan | 310 | 1.4% |
| Student loan | 26 | 0.1% |
| Debt or credit management | 21 | 0.1% |
| Prepaid card | 14 | 0.1% |
Most Common Issues
These are the specific issues consumers most frequently report about Truist Financial Corporation.
Company Response Breakdown
When consumers file complaints, Truist Financial Corporation responds in one of several ways. The breakdown below shows how Truist Financial Corporation has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 20,184 | 88% |
| Closed with non-monetary relief | 1,409 | 6.1% |
| Closed with monetary relief | 1,063 | 4.6% |
| In progress | 269 | 1.2% |
| Untimely response | 1 | 0% |
Complaints by State
Top states where consumers have filed complaints against Truist Financial Corporation.
| State | Complaints |
|---|---|
| Florida | 4,380 |
| Georgia | 3,016 |
| Texas | 1,905 |
| North Carolina | 1,817 |
| Virginia | 1,699 |
| Maryland | 1,460 |
| Pennsylvania | 930 |
| California | 834 |
| South Carolina | 769 |
| Tennessee | 683 |
| New York | 566 |
| New Jersey | 440 |
| Illinois | 382 |
| Alabama | 373 |
| Ohio | 330 |
| District of Columbia | 249 |
| Arizona | 205 |
| Kentucky | 203 |
| Michigan | 197 |
| Louisiana | 188 |
Your Rights
What to do if you have a complaint against Truist Financial Corporation
- Contact Truist Financial Corporation directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does Truist Financial Corporation have?
Truist Financial Corporation has 22,926 consumer complaints on file with the CFPB as of our last data refresh.
-
What is the most common complaint about Truist Financial Corporation?
The most common issue reported is Managing an account with 5,232 complaints.
-
How do I file a complaint against Truist Financial Corporation?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
-
Does Truist Financial Corporation respond to complaints on time?
Truist Financial Corporation has a 98.9% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed June 2026.