Vehicle loan or lease Complaints in District of Columbia
District of Columbia consumers have filed 422 complaints about vehicle loan or lease with the CFPB. See which companies are involved and what issues consumers report most often.
Data last updated: Apr 16, 2026Key Takeaways
- 422 vehicle loan or lease complaints from District of Columbia.
- Ally Financial Inc. has the most complaints (30).
- Most common issue: Managing the loan or lease.
422 Total vehicle loan or lease complaints
30 Companies involved
9 Distinct issues
Top Companies for Vehicle loan or lease in District of Columbia
| Company | Complaints | % of Total |
|---|---|---|
| Ally Financial Inc. | 30 | 7.1% |
| Westlake Services, LLC | 26 | 6.2% |
| Credit Acceptance Corporation | 25 | 5.9% |
| Santander Consumer USA Holdings Inc. | 23 | 5.5% |
| Capital One Financial Corporation | 21 | 5.0% |
| Santander Holdings USA, Inc. | 20 | 4.7% |
| Bridgecrest Acceptance Corporation | 17 | 4.0% |
| Navy Federal Credit Union | 17 | 4.0% |
| Toyota Motor Credit Corporation | 17 | 4.0% |
| Truist Financial Corporation | 14 | 3.3% |
| Wells Fargo & Company | 13 | 3.1% |
| General Motors Financial Company, Inc. | 12 | 2.8% |
| American Honda Finance Corp. | 11 | 2.6% |
| Nissan Motor Acceptance Company LLC | 11 | 2.6% |
| Exeter Finance, LLC. | 10 | 2.4% |
| Mercedes Benz Financial Services | 9 | 2.1% |
| American Credit Acceptance, LLC | 8 | 1.9% |
| BMW Financial Services NA, LLC | 8 | 1.9% |
| Hyundai Capital America | 8 | 1.9% |
| VW Credit | 8 | 1.9% |
Common Issues
How Companies Respond
Breakdown of how companies respond to vehicle loan or lease complaints from District of Columbia.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 371 | 87.9% |
| Closed with non-monetary relief | 29 | 6.9% |
| Closed with monetary relief | 14 | 3.3% |
| In progress | 7 | 1.7% |
| Untimely response | 1 | 0.2% |
Frequently Asked Questions
-
How many Vehicle loan or lease complaints have been filed in District of Columbia?
422 complaints about vehicle loan or lease have been filed from District of Columbia.
-
Which company gets the most vehicle loan or lease complaints in District of Columbia?
Ally Financial Inc. leads with 30 vehicle loan or lease complaints in District of Columbia.
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What is the most common issue with vehicle loan or lease in District of Columbia?
The most frequently reported issue is Managing the loan or lease with 133 complaints.
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Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.