Mercedes Benz Financial Services Consumer Complaints
Mercedes Benz Financial Services has received 2,998 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Apr 16, 2026Key Takeaways
- 2,998 total complaints on file with the CFPB.
- Most complaints are about Vehicle loan or lease (1,086).
- Timely response rate: 99.5%.
- Consumer disputed rate: 27.7% of resolved complaints.
Complaints by Product
The following table shows how complaints against Mercedes Benz Financial Services break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Vehicle loan or lease | 1,086 | 36.2% |
| Credit reporting or other personal consumer reports | 847 | 28.3% |
| Credit reporting, credit repair services, or other personal consumer reports | 539 | 18.0% |
| Debt collection | 311 | 10.4% |
| Consumer Loan | 146 | 4.9% |
| Credit card or prepaid card | 17 | 0.6% |
| Credit card | 15 | 0.5% |
| Payday loan, title loan, or personal loan | 8 | 0.3% |
| Money transfer, virtual currency, or money service | 7 | 0.2% |
| Credit reporting | 6 | 0.2% |
| Payday loan, title loan, personal loan, or advance loan | 6 | 0.2% |
| Checking or savings account | 5 | 0.2% |
| Bank account or service | 2 | 0.1% |
| Mortgage | 2 | 0.1% |
| Debt or credit management | 1 | 0.0% |
Most Common Issues
These are the specific issues consumers most frequently report about Mercedes Benz Financial Services.
Company Response Breakdown
When consumers file complaints, Mercedes Benz Financial Services responds in one of several ways. The breakdown below shows how Mercedes Benz Financial Services has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 2,954 | 98.5% |
| In progress | 17 | 0.6% |
| Closed | 14 | 0.5% |
| Closed with non-monetary relief | 8 | 0.3% |
| Closed with monetary relief | 5 | 0.2% |
Complaints by State
Top states where consumers have filed complaints against Mercedes Benz Financial Services.
| State | Complaints |
|---|---|
| California | 678 |
| Florida | 506 |
| Texas | 272 |
| New York | 237 |
| Georgia | 195 |
| New Jersey | 118 |
| Maryland | 93 |
| Illinois | 88 |
| Pennsylvania | 84 |
| North Carolina | 68 |
| Virginia | 66 |
| Connecticut | 56 |
| Ohio | 56 |
| Nevada | 50 |
| Massachusetts | 44 |
| Michigan | 38 |
| Arizona | 31 |
| Louisiana | 27 |
| Alabama | 24 |
| Missouri | 24 |
Your Rights
What to do if you have a complaint against Mercedes Benz Financial Services
- Contact Mercedes Benz Financial Services directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does Mercedes Benz Financial Services have?
Mercedes Benz Financial Services has 2,998 consumer complaints on file with the CFPB as of our last data refresh.
-
What is the most common complaint about Mercedes Benz Financial Services?
The most common issue reported is Incorrect information on your report with 816 complaints.
-
How do I file a complaint against Mercedes Benz Financial Services?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
-
Does Mercedes Benz Financial Services respond to complaints on time?
Mercedes Benz Financial Services has a 99.5% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.