District of Columbia Consumer Complaints
Consumers in District of Columbia have filed 55,106 complaints with the Consumer Financial Protection Bureau. Below is a breakdown by product, company, and specific issue.
Data last updated: Jun 1, 2026Key Takeaways
- 55,106 total complaints from District of Columbia.
- 81.2 complaints per 1,000 residents.
- Top complaint category: Credit reporting or other personal consumer reports.
- Most-complained-about company: Equifax, Inc..
Complaints by Product in District of Columbia
Financial product categories with the most complaints from District of Columbia consumers. Click a product to see the detailed breakdown for this state.
| Product | Complaints | % of Total |
|---|---|---|
| Credit reporting or other personal consumer reports | 32,286 | 58.6% |
| Credit reporting, credit repair services, or other personal consumer reports | 7,798 | 14.2% |
| Debt collection | 3,378 | 6.1% |
| Mortgage | 2,341 | 4.2% |
| Checking or savings account | 2,176 | 3.9% |
| Credit card | 1,697 | 3.1% |
| Credit card or prepaid card | 1,129 | 2.0% |
| Student loan | 1,098 | 2.0% |
| Money transfer, virtual currency, or money service | 764 | 1.4% |
| Credit reporting | 696 | 1.3% |
| Bank account or service | 689 | 1.3% |
| Vehicle loan or lease | 432 | 0.8% |
| Consumer Loan | 157 | 0.3% |
| Payday loan, title loan, personal loan, or advance loan | 127 | 0.2% |
| Payday loan, title loan, or personal loan | 117 | 0.2% |
| Prepaid card | 107 | 0.2% |
| Money transfers | 41 | 0.1% |
| Payday loan | 36 | 0.1% |
| Debt or credit management | 25 | 0.0% |
| Other financial service | 12 | 0.0% |
Most-Complained-About Companies in District of Columbia
These companies receive the most complaints from consumers in District of Columbia.
| Company | Complaints |
|---|---|
| Equifax, Inc. | 13,138 |
| TransUnion Intermediate Holdings, Inc. | 12,902 |
| Experian Information Solutions Inc. | 11,963 |
| Bank of America, National Association | 1,007 |
| Capital One Financial Corporation | 978 |
| Wells Fargo & Company | 929 |
| Citibank, N.A. | 831 |
| JPMorgan Chase & Co. | 806 |
| Navy Federal Credit Union | 521 |
| PNC Bank N.A. | 420 |
| American Express Company | 345 |
| Synchrony Financial | 297 |
| Navient Solutions, LLC. | 285 |
| TD Bank US Holding Company | 266 |
| Block, Inc. | 256 |
| Aes/pheaa | 251 |
| Truist Financial Corporation | 249 |
| Mohela | 231 |
| Discover Bank | 216 |
| Lexisnexis | 209 |
| U.S. Bancorp | 193 |
| Ocwen Financial Corporation | 184 |
| Paypal Holdings, Inc | 182 |
| SunTrust Banks, Inc. | 178 |
| Transworld Systems Inc. | 164 |
Common Issues in District of Columbia
File a Complaint in District of Columbia
If you're having an issue with a financial company in District of Columbia, you have several options:
- CFPB: File online at consumerfinance.gov/complaint
- District of Columbia Attorney General: Contact your state AG's consumer protection division
- Legal help: Find free legal aid in District of Columbia
Frequently Asked Questions
-
How many consumer complaints have been filed in District of Columbia?
55,106 consumer complaints from District of Columbia have been filed with the CFPB. This represents a per-capita rate of 81.2 complaints per 1,000 residents.
-
What is the most common complaint in District of Columbia?
The most common product category for complaints in District of Columbia is Credit reporting or other personal consumer reports with 32,286 complaints.
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Which company gets the most complaints in District of Columbia?
Equifax, Inc. leads with 13,138 complaints from District of Columbia consumers. View their full complaint profile.
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How do I file a consumer complaint in District of Columbia?
You can file a complaint with the CFPB at consumerfinance.gov/complaint, or contact the District of Columbia Attorney General's consumer protection division.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed June 2026.