Great Western Bancorp, Inc. Consumer Complaints
Great Western Bancorp, Inc. has received 72 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Apr 16, 2026Key Takeaways
- 72 total complaints on file with the CFPB.
- Most complaints are about Checking or savings account (43).
- Timely response rate: 100.0%.
- Consumer disputed rate: 28.6% of resolved complaints.
Complaints by Product
The following table shows how complaints against Great Western Bancorp, Inc. break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Checking or savings account | 43 | 59.7% |
| Mortgage | 16 | 22.2% |
| Credit reporting, credit repair services, or other personal consumer reports | 4 | 5.6% |
| Money transfer, virtual currency, or money service | 4 | 5.6% |
| Credit card or prepaid card | 3 | 4.2% |
| Bank account or service | 2 | 2.8% |
Most Common Issues
These are the specific issues consumers most frequently report about Great Western Bancorp, Inc..
Company Response Breakdown
When consumers file complaints, Great Western Bancorp, Inc. responds in one of several ways. The breakdown below shows how Great Western Bancorp, Inc. has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 53 | 73.6% |
| Closed with monetary relief | 14 | 19.4% |
| Closed with non-monetary relief | 5 | 6.9% |
Complaints by State
Top states where consumers have filed complaints against Great Western Bancorp, Inc..
| State | Complaints |
|---|---|
| Nebraska | 18 |
| Iowa | 11 |
| South Dakota | 10 |
| Colorado | 6 |
| Arizona | 4 |
| Ohio | 3 |
| California | 2 |
| Georgia | 2 |
| Minnesota | 2 |
| AP | 1 |
| Idaho | 1 |
| Illinois | 1 |
| Kansas | 1 |
| Oklahoma | 1 |
| Texas | 1 |
| Virginia | 1 |
Your Rights
What to do if you have a complaint against Great Western Bancorp, Inc.
- Contact Great Western Bancorp, Inc. directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
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How many complaints does Great Western Bancorp, Inc. have?
Great Western Bancorp, Inc. has 72 consumer complaints on file with the CFPB as of our last data refresh.
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What is the most common complaint about Great Western Bancorp, Inc.?
The most common issue reported is Managing an account with 25 complaints.
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How do I file a complaint against Great Western Bancorp, Inc.?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
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Does Great Western Bancorp, Inc. respond to complaints on time?
Great Western Bancorp, Inc. has a 100.0% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.