Consumer Loan Complaints in Illinois
Illinois consumers have filed 1,024 complaints about consumer loan with the CFPB. See which companies are involved and what issues consumers report most often.
Data last updated: Apr 16, 2026Key Takeaways
- 1,024 consumer loan complaints from Illinois.
- Santander Consumer USA Holdings Inc. has the most complaints (72).
- Most common issue: Managing the loan or lease.
1,024 Total consumer loan complaints
30 Companies involved
11 Distinct issues
Top Companies for Consumer Loan in Illinois
| Company | Complaints | % of Total |
|---|---|---|
| Santander Consumer USA Holdings Inc. | 72 | 7.0% |
| Ally Financial Inc. | 67 | 6.5% |
| Wells Fargo & Company | 55 | 5.4% |
| Capital One Financial Corporation | 39 | 3.8% |
| JPMorgan Chase & Co. | 36 | 3.5% |
| OneMain Financial Holdings, LLC. | 35 | 3.4% |
| General Motors Financial Company, Inc. | 29 | 2.8% |
| Bank of America, National Association | 27 | 2.6% |
| Citibank, N.A. | 26 | 2.5% |
| BMO Bank, N.A. | 23 | 2.2% |
| U.S. Bancorp | 23 | 2.2% |
| Toyota Motor Credit Corporation | 20 | 2.0% |
| Citizens Financial Group, Inc. | 19 | 1.9% |
| American Honda Finance Corp. | 18 | 1.8% |
| Credit Acceptance Corporation | 18 | 1.8% |
| Ford Motor Credit Co. | 17 | 1.7% |
| Fifth Third Financial Corporation | 16 | 1.6% |
| Nissan Motor Acceptance Company LLC | 16 | 1.6% |
| PNC Bank N.A. | 14 | 1.4% |
| Synchrony Financial | 14 | 1.4% |
Common Issues
How Companies Respond
Breakdown of how companies respond to consumer loan complaints from Illinois.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 838 | 81.8% |
| Closed with non-monetary relief | 79 | 7.7% |
| Closed with monetary relief | 61 | 6% |
| Closed | 26 | 2.5% |
| Closed without relief | 10 | 1% |
| Untimely response | 7 | 0.7% |
| Closed with relief | 3 | 0.3% |
Frequently Asked Questions
-
How many Consumer Loan complaints have been filed in Illinois?
1,024 complaints about consumer loan have been filed from Illinois.
-
Which company gets the most consumer loan complaints in Illinois?
Santander Consumer USA Holdings Inc. leads with 72 consumer loan complaints in Illinois.
-
What is the most common issue with consumer loan in Illinois?
The most frequently reported issue is Managing the loan or lease with 475 complaints.
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Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.