Credit card or prepaid card Complaints in Illinois
Illinois consumers have filed 8,556 complaints about credit card or prepaid card with the CFPB. See which companies are involved and what issues consumers report most often.
Data last updated: Apr 16, 2026Key Takeaways
- 8,556 credit card or prepaid card complaints from Illinois.
- Citibank, N.A. has the most complaints (1,036).
- Most common issue: Problem with a purchase shown on your statement.
8,556 Total credit card or prepaid card complaints
30 Companies involved
20 Distinct issues
Top Companies for Credit card or prepaid card in Illinois
| Company | Complaints | % of Total |
|---|---|---|
| Citibank, N.A. | 1,036 | 12.1% |
| Capital One Financial Corporation | 986 | 11.5% |
| JPMorgan Chase & Co. | 761 | 8.9% |
| Synchrony Financial | 563 | 6.6% |
| American Express Company | 486 | 5.7% |
| Bread Financial Holdings, Inc. | 476 | 5.6% |
| Bank of America, National Association | 467 | 5.5% |
| TransUnion Intermediate Holdings, Inc. | 456 | 5.3% |
| Equifax, Inc. | 400 | 4.7% |
| Discover Bank | 379 | 4.4% |
| Experian Information Solutions Inc. | 359 | 4.2% |
| Barclays Bank Delaware | 246 | 2.9% |
| U.S. Bancorp | 232 | 2.7% |
| Wells Fargo & Company | 150 | 1.8% |
| TD Bank US Holding Company | 139 | 1.6% |
| Fifth Third Financial Corporation | 93 | 1.1% |
| Netspend Corporation | 79 | 0.9% |
| Goldman Sachs Bank USA | 78 | 0.9% |
| Comerica | 75 | 0.9% |
| PNC Bank N.A. | 67 | 0.8% |
Common Issues
How Companies Respond
Breakdown of how companies respond to credit card or prepaid card complaints from Illinois.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 5,730 | 67% |
| Closed with non-monetary relief | 1,571 | 18.4% |
| Closed with monetary relief | 1,249 | 14.6% |
| Untimely response | 6 | 0.1% |
Frequently Asked Questions
-
How many Credit card or prepaid card complaints have been filed in Illinois?
8,556 complaints about credit card or prepaid card have been filed from Illinois.
-
Which company gets the most credit card or prepaid card complaints in Illinois?
Citibank, N.A. leads with 1,036 credit card or prepaid card complaints in Illinois.
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What is the most common issue with credit card or prepaid card in Illinois?
The most frequently reported issue is Problem with a purchase shown on your statement with 1,923 complaints.
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Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.