Netspend Corporation Consumer Complaints
Netspend Corporation has received 5,450 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Apr 16, 2026Key Takeaways
- 5,450 total complaints on file with the CFPB.
- Most complaints are about Credit card or prepaid card (2,373).
- Timely response rate: 97.7%.
- Consumer disputed rate: 8.4% of resolved complaints.
Complaints by Product
The following table shows how complaints against Netspend Corporation break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Credit card or prepaid card | 2,373 | 43.5% |
| Checking or savings account | 1,277 | 23.4% |
| Prepaid card | 1,270 | 23.3% |
| Money transfer, virtual currency, or money service | 176 | 3.2% |
| Credit card | 153 | 2.8% |
| Bank account or service | 147 | 2.7% |
| Credit reporting, credit repair services, or other personal consumer reports | 18 | 0.3% |
| Debt collection | 16 | 0.3% |
| Credit reporting or other personal consumer reports | 5 | 0.1% |
| Debt or credit management | 4 | 0.1% |
| Money transfers | 4 | 0.1% |
| Payday loan, title loan, or personal loan | 3 | 0.1% |
| Payday loan, title loan, personal loan, or advance loan | 2 | 0.0% |
| Payday loan | 1 | 0.0% |
| Vehicle loan or lease | 1 | 0.0% |
Most Common Issues
These are the specific issues consumers most frequently report about Netspend Corporation.
Company Response Breakdown
When consumers file complaints, Netspend Corporation responds in one of several ways. The breakdown below shows how Netspend Corporation has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 5,382 | 98.8% |
| Closed with monetary relief | 58 | 1.1% |
| Closed | 8 | 0.1% |
| Closed with non-monetary relief | 1 | 0% |
| In progress | 1 | 0% |
Complaints by State
Top states where consumers have filed complaints against Netspend Corporation.
| State | Complaints |
|---|---|
| California | 770 |
| Texas | 452 |
| Florida | 349 |
| New York | 317 |
| Georgia | 209 |
| Ohio | 208 |
| Pennsylvania | 187 |
| Illinois | 186 |
| North Carolina | 148 |
| Maryland | 146 |
| Michigan | 146 |
| Virginia | 135 |
| Washington | 127 |
| New Jersey | 126 |
| Arizona | 118 |
| Tennessee | 115 |
| Missouri | 110 |
| Colorado | 105 |
| Indiana | 98 |
| Nevada | 93 |
Your Rights
What to do if you have a complaint against Netspend Corporation
- Contact Netspend Corporation directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does Netspend Corporation have?
Netspend Corporation has 5,450 consumer complaints on file with the CFPB as of our last data refresh.
-
What is the most common complaint about Netspend Corporation?
The most common issue reported is Problem getting a card or closing an account with 710 complaints.
-
How do I file a complaint against Netspend Corporation?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
-
Does Netspend Corporation respond to complaints on time?
Netspend Corporation has a 97.7% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.