Goldman Sachs Bank USA Consumer Complaints
Goldman Sachs Bank USA has received 19,308 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Jun 1, 2026Key Takeaways
- 19,308 total complaints on file with the CFPB.
- Most complaints are about Credit card (6,244).
- Timely response rate: 99.8%.
- Consumer disputed rate: 25.0% of resolved complaints.
Complaints by Product
The following table shows how complaints against Goldman Sachs Bank USA break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Credit card | 6,244 | 32.3% |
| Credit reporting or other personal consumer reports | 3,765 | 19.5% |
| Checking or savings account | 3,106 | 16.1% |
| Credit card or prepaid card | 2,704 | 14.0% |
| Debt collection | 1,710 | 8.9% |
| Credit reporting, credit repair services, or other personal consumer reports | 1,017 | 5.3% |
| Money transfer, virtual currency, or money service | 333 | 1.7% |
| Payday loan, title loan, or personal loan | 197 | 1.0% |
| Payday loan, title loan, personal loan, or advance loan | 79 | 0.4% |
| Mortgage | 65 | 0.3% |
| Bank account or service | 45 | 0.2% |
| Consumer Loan | 12 | 0.1% |
| Prepaid card | 11 | 0.1% |
| Debt or credit management | 9 | 0.0% |
| Payday loan | 4 | 0.0% |
| Vehicle loan or lease | 4 | 0.0% |
| Money transfers | 2 | 0.0% |
| Credit reporting | 1 | 0.0% |
Most Common Issues
These are the specific issues consumers most frequently report about Goldman Sachs Bank USA.
Company Response Breakdown
When consumers file complaints, Goldman Sachs Bank USA responds in one of several ways. The breakdown below shows how Goldman Sachs Bank USA has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 13,540 | 70.1% |
| Closed with non-monetary relief | 3,483 | 18% |
| Closed with monetary relief | 2,259 | 11.7% |
| In progress | 23 | 0.1% |
| Closed | 3 | 0% |
Complaints by State
Top states where consumers have filed complaints against Goldman Sachs Bank USA.
| State | Complaints |
|---|---|
| California | 3,136 |
| Florida | 2,034 |
| New York | 1,789 |
| Texas | 1,491 |
| Georgia | 1,003 |
| New Jersey | 900 |
| Pennsylvania | 744 |
| Illinois | 727 |
| North Carolina | 550 |
| Virginia | 470 |
| Maryland | 458 |
| Michigan | 456 |
| Ohio | 416 |
| Massachusetts | 397 |
| Arizona | 383 |
| Washington | 367 |
| Nevada | 282 |
| Connecticut | 279 |
| Colorado | 272 |
| Tennessee | 267 |
Your Rights
What to do if you have a complaint against Goldman Sachs Bank USA
- Contact Goldman Sachs Bank USA directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does Goldman Sachs Bank USA have?
Goldman Sachs Bank USA has 19,308 consumer complaints on file with the CFPB as of our last data refresh.
-
What is the most common complaint about Goldman Sachs Bank USA?
The most common issue reported is Problem with a purchase shown on your statement with 4,147 complaints.
-
How do I file a complaint against Goldman Sachs Bank USA?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
-
Does Goldman Sachs Bank USA respond to complaints on time?
Goldman Sachs Bank USA has a 99.8% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed June 2026.