Credit card Complaints in Illinois
Illinois consumers have filed 13,855 complaints about credit card with the CFPB. See which companies are involved and what issues consumers report most often.
Data last updated: Apr 16, 2026Key Takeaways
- 13,855 credit card complaints from Illinois.
- Citibank, N.A. has the most complaints (1,517).
- Most common issue: Problem with a company's investigation into an existing problem.
13,855 Total credit card complaints
30 Companies involved
20 Distinct issues
Top Companies for Credit card in Illinois
| Company | Complaints | % of Total |
|---|---|---|
| Citibank, N.A. | 1,517 | 10.9% |
| TransUnion Intermediate Holdings, Inc. | 1,500 | 10.8% |
| Capital One Financial Corporation | 1,467 | 10.6% |
| Experian Information Solutions Inc. | 1,354 | 9.8% |
| Equifax, Inc. | 1,339 | 9.7% |
| JPMorgan Chase & Co. | 1,176 | 8.5% |
| Synchrony Financial | 725 | 5.2% |
| Bank of America, National Association | 698 | 5.0% |
| American Express Company | 586 | 4.2% |
| Discover Bank | 510 | 3.7% |
| Bread Financial Holdings, Inc. | 311 | 2.2% |
| U.S. Bancorp | 299 | 2.2% |
| Barclays Bank Delaware | 293 | 2.1% |
| Wells Fargo & Company | 249 | 1.8% |
| Goldman Sachs Bank USA | 214 | 1.5% |
| TD Bank US Holding Company | 143 | 1.0% |
| Navy Federal Credit Union | 111 | 0.8% |
| Fifth Third Financial Corporation | 91 | 0.7% |
| Chime Financial Inc | 77 | 0.6% |
| CLGF Holdco 1, LLC | 76 | 0.5% |
Common Issues
How Companies Respond
Breakdown of how companies respond to credit card complaints from Illinois.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 8,436 | 60.9% |
| Closed with non-monetary relief | 3,322 | 24% |
| Closed with monetary relief | 1,670 | 12.1% |
| Closed without relief | 180 | 1.3% |
| In progress | 121 | 0.9% |
| Closed with relief | 94 | 0.7% |
| Closed | 19 | 0.1% |
| Untimely response | 13 | 0.1% |
Frequently Asked Questions
-
How many Credit card complaints have been filed in Illinois?
13,855 complaints about credit card have been filed from Illinois.
-
Which company gets the most credit card complaints in Illinois?
Citibank, N.A. leads with 1,517 credit card complaints in Illinois.
-
What is the most common issue with credit card in Illinois?
The most frequently reported issue is Problem with a company's investigation into an existing problem with 2,428 complaints.
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Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.