Key Takeaways

  • 8,397 total complaints on file with the CFPB.
  • Most complaints are about Credit reporting or other personal consumer reports (2,597).
  • Timely response rate: 95.0%.
  • Consumer disputed rate: 0.0% of resolved complaints.
8,397 Total complaints
95.0% Timely response rate
0.0% Consumer disputed rate
Credit reporting or other personal consumer reports Most common product

Complaints by Product

The following table shows how complaints against CLGF Holdco 1, LLC break down by financial product category.

Product Complaints % of Total
Credit reporting or other personal consumer reports 2,597 30.9%
Credit card 2,404 28.6%
Credit reporting, credit repair services, or other personal consumer reports 1,116 13.3%
Credit card or prepaid card 1,110 13.2%
Debt collection 1,088 13.0%
Checking or savings account 26 0.3%
Debt or credit management 19 0.2%
Payday loan, title loan, personal loan, or advance loan 18 0.2%
Money transfer, virtual currency, or money service 10 0.1%
Payday loan, title loan, or personal loan 6 0.1%
Prepaid card 2 0.0%
Mortgage 1 0.0%

Most Common Issues

These are the specific issues consumers most frequently report about CLGF Holdco 1, LLC.

Incorrect information on your report 1,733
Improper use of your report 1,700
Getting a credit card 761
Fees or interest 523
Attempts to collect debt not owed 501
Problem when making payments 413
Problem with a purchase shown on your statement 376
Problem with a company's investigation into an existing problem 373
Closing your account 296
Other features, terms, or problems 281

Company Response Breakdown

When consumers file complaints, CLGF Holdco 1, LLC responds in one of several ways. The breakdown below shows how CLGF Holdco 1, LLC has resolved complaints.

Response Count Percentage
Closed with explanation 6,433 76.6%
Closed with non-monetary relief 1,582 18.8%
Closed with monetary relief 349 4.2%
In progress 33 0.4%

Complaints by State

Top states where consumers have filed complaints against CLGF Holdco 1, LLC.

State Complaints
Florida 917
California 803
Texas 770
New York 572
Georgia 556
Pennsylvania 394
North Carolina 358
Illinois 329
Ohio 287
New Jersey 259
Virginia 225
Maryland 224
Michigan 202
South Carolina 190
Arizona 151
Massachusetts 151
Alabama 143
Tennessee 142
Nevada 133
Indiana 123

Your Rights

What to do if you have a complaint against CLGF Holdco 1, LLC

  1. Contact CLGF Holdco 1, LLC directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
  2. File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
  3. File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
  4. Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.

Frequently Asked Questions

  • How many complaints does CLGF Holdco 1, LLC have?

    CLGF Holdco 1, LLC has 8,397 consumer complaints on file with the CFPB as of our last data refresh.

  • What is the most common complaint about CLGF Holdco 1, LLC?

    The most common issue reported is Incorrect information on your report with 1,733 complaints.

  • How do I file a complaint against CLGF Holdco 1, LLC?

    You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.

  • Does CLGF Holdco 1, LLC respond to complaints on time?

    CLGF Holdco 1, LLC has a 95.0% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.

Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed June 2026.