Net Pay Advance, Inc. Consumer Complaints
Net Pay Advance, Inc. has received 73 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Apr 16, 2026Key Takeaways
- 73 total complaints on file with the CFPB.
- Most complaints are about Payday loan, title loan, personal loan, or advance loan (32).
- Timely response rate: 98.6%.
- Consumer disputed rate: 0.0% of resolved complaints.
Complaints by Product
The following table shows how complaints against Net Pay Advance, Inc. break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Payday loan, title loan, personal loan, or advance loan | 32 | 43.8% |
| Debt collection | 25 | 34.2% |
| Payday loan, title loan, or personal loan | 12 | 16.4% |
| Credit reporting or other personal consumer reports | 2 | 2.7% |
| Credit reporting, credit repair services, or other personal consumer reports | 2 | 2.7% |
Most Common Issues
These are the specific issues consumers most frequently report about Net Pay Advance, Inc..
Company Response Breakdown
When consumers file complaints, Net Pay Advance, Inc. responds in one of several ways. The breakdown below shows how Net Pay Advance, Inc. has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 59 | 80.8% |
| Closed with monetary relief | 9 | 12.3% |
| Closed with non-monetary relief | 5 | 6.8% |
Complaints by State
Top states where consumers have filed complaints against Net Pay Advance, Inc..
| State | Complaints |
|---|---|
| Texas | 26 |
| California | 25 |
| Missouri | 5 |
| Kansas | 4 |
| Tennessee | 4 |
| Louisiana | 2 |
| Utah | 2 |
| Hawaii | 1 |
| Nevada | 1 |
| South Carolina | 1 |
Your Rights
What to do if you have a complaint against Net Pay Advance, Inc.
- Contact Net Pay Advance, Inc. directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does Net Pay Advance, Inc. have?
Net Pay Advance, Inc. has 73 consumer complaints on file with the CFPB as of our last data refresh.
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What is the most common complaint about Net Pay Advance, Inc.?
The most common issue reported is Received a loan you didn't apply for with 12 complaints.
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How do I file a complaint against Net Pay Advance, Inc.?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
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Does Net Pay Advance, Inc. respond to complaints on time?
Net Pay Advance, Inc. has a 98.6% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.