Vehicle loan or lease Complaints in Virginia
Virginia consumers have filed 2,547 complaints about vehicle loan or lease with the CFPB. See which companies are involved and what issues consumers report most often.
Data last updated: Apr 16, 2026Key Takeaways
- 2,547 vehicle loan or lease complaints from Virginia.
- Ally Financial Inc. has the most complaints (175).
- Most common issue: Managing the loan or lease.
2,547 Total vehicle loan or lease complaints
30 Companies involved
12 Distinct issues
Top Companies for Vehicle loan or lease in Virginia
| Company | Complaints | % of Total |
|---|---|---|
| Ally Financial Inc. | 175 | 6.9% |
| Capital One Financial Corporation | 129 | 5.1% |
| Hyundai Capital America | 126 | 4.9% |
| Credit Acceptance Corporation | 122 | 4.8% |
| Westlake Services, LLC | 118 | 4.6% |
| Toyota Motor Credit Corporation | 117 | 4.6% |
| Santander Consumer USA Holdings Inc. | 108 | 4.2% |
| Navy Federal Credit Union | 103 | 4.0% |
| Santander Holdings USA, Inc. | 101 | 4.0% |
| Bridgecrest Acceptance Corporation | 92 | 3.6% |
| American Honda Finance Corp. | 83 | 3.3% |
| Wells Fargo & Company | 74 | 2.9% |
| Nissan Motor Acceptance Company LLC | 67 | 2.6% |
| JPMorgan Chase & Co. | 65 | 2.6% |
| Truist Financial Corporation | 65 | 2.6% |
| Exeter Finance, LLC. | 64 | 2.5% |
| General Motors Financial Company, Inc. | 62 | 2.4% |
| American Credit Acceptance, LLC | 42 | 1.6% |
| CarMax, Inc. | 35 | 1.4% |
| Pentagon Federal Credit Union | 34 | 1.3% |
Common Issues
How Companies Respond
Breakdown of how companies respond to vehicle loan or lease complaints from Virginia.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 2,260 | 88.7% |
| Closed with non-monetary relief | 151 | 5.9% |
| Closed with monetary relief | 101 | 4% |
| In progress | 23 | 0.9% |
| Untimely response | 12 | 0.5% |
Frequently Asked Questions
-
How many Vehicle loan or lease complaints have been filed in Virginia?
2,547 complaints about vehicle loan or lease have been filed from Virginia.
-
Which company gets the most vehicle loan or lease complaints in Virginia?
Ally Financial Inc. leads with 175 vehicle loan or lease complaints in Virginia.
-
What is the most common issue with vehicle loan or lease in Virginia?
The most frequently reported issue is Managing the loan or lease with 860 complaints.
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Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.