American Finance LLC Consumer Complaints
American Finance LLC has received 47 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Apr 16, 2026Key Takeaways
- 47 total complaints on file with the CFPB.
- Most complaints are about Vehicle loan or lease (22).
- Timely response rate: 95.7%.
- Consumer disputed rate: 0.0% of resolved complaints.
Complaints by Product
The following table shows how complaints against American Finance LLC break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Vehicle loan or lease | 22 | 46.8% |
| Debt collection | 11 | 23.4% |
| Credit reporting, credit repair services, or other personal consumer reports | 6 | 12.8% |
| Credit reporting or other personal consumer reports | 5 | 10.6% |
| Consumer Loan | 3 | 6.4% |
Most Common Issues
These are the specific issues consumers most frequently report about American Finance LLC.
Company Response Breakdown
When consumers file complaints, American Finance LLC responds in one of several ways. The breakdown below shows how American Finance LLC has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 44 | 93.6% |
| Closed with non-monetary relief | 2 | 4.3% |
| Closed with monetary relief | 1 | 2.1% |
Complaints by State
Top states where consumers have filed complaints against American Finance LLC.
| State | Complaints |
|---|---|
| Delaware | 24 |
| Maryland | 8 |
| Florida | 2 |
| Illinois | 2 |
| Pennsylvania | 2 |
| Alabama | 1 |
| Colorado | 1 |
| Indiana | 1 |
| Kentucky | 1 |
| North Carolina | 1 |
| South Carolina | 1 |
Your Rights
What to do if you have a complaint against American Finance LLC
- Contact American Finance LLC directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does American Finance LLC have?
American Finance LLC has 47 consumer complaints on file with the CFPB as of our last data refresh.
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What is the most common complaint about American Finance LLC?
The most common issue reported is Incorrect information on your report with 8 complaints.
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How do I file a complaint against American Finance LLC?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
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Does American Finance LLC respond to complaints on time?
American Finance LLC has a 95.7% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.