North Carolina Consumer Complaints
Consumers in North Carolina have filed 530,180 complaints with the Consumer Financial Protection Bureau. Below is a breakdown by product, company, and specific issue.
Data last updated: Jun 1, 2026Key Takeaways
- 530,180 total complaints from North Carolina.
- 48.9 complaints per 1,000 residents.
- Top complaint category: Credit reporting or other personal consumer reports.
- Most-complained-about company: Equifax, Inc..
Complaints by Product in North Carolina
Financial product categories with the most complaints from North Carolina consumers. Click a product to see the detailed breakdown for this state.
| Product | Complaints | % of Total |
|---|---|---|
| Credit reporting or other personal consumer reports | 352,147 | 66.4% |
| Credit reporting, credit repair services, or other personal consumer reports | 78,613 | 14.8% |
| Debt collection | 36,870 | 7.0% |
| Mortgage | 13,572 | 2.6% |
| Checking or savings account | 10,933 | 2.1% |
| Credit card | 9,061 | 1.7% |
| Money transfer, virtual currency, or money service | 5,674 | 1.1% |
| Credit card or prepaid card | 5,429 | 1.0% |
| Credit reporting | 4,208 | 0.8% |
| Student loan | 3,759 | 0.7% |
| Vehicle loan or lease | 3,383 | 0.6% |
| Bank account or service | 2,327 | 0.4% |
| Consumer Loan | 1,136 | 0.2% |
| Payday loan, title loan, personal loan, or advance loan | 991 | 0.2% |
| Payday loan, title loan, or personal loan | 928 | 0.2% |
| Prepaid card | 548 | 0.1% |
| Debt or credit management | 302 | 0.1% |
| Money transfers | 135 | 0.0% |
| Payday loan | 122 | 0.0% |
| Other financial service | 42 | 0.0% |
Most-Complained-About Companies in North Carolina
These companies receive the most complaints from consumers in North Carolina.
| Company | Complaints |
|---|---|
| Equifax, Inc. | 144,703 |
| TransUnion Intermediate Holdings, Inc. | 142,030 |
| Experian Information Solutions Inc. | 125,733 |
| Wells Fargo & Company | 6,242 |
| Bank of America, National Association | 5,095 |
| Capital One Financial Corporation | 4,798 |
| Citibank, N.A. | 3,359 |
| JPMorgan Chase & Co. | 3,138 |
| Block, Inc. | 3,095 |
| Synchrony Financial | 2,924 |
| CBC Companies, Inc. | 2,666 |
| Navy Federal Credit Union | 2,350 |
| Resurgent Capital Services L.P. | 2,024 |
| Truist Financial Corporation | 1,817 |
| Bread Financial Holdings, Inc. | 1,735 |
| State Employees Credit Union | 1,676 |
| American Express Company | 1,549 |
| Lexisnexis | 1,498 |
| Encore Capital Group Inc. | 1,469 |
| Discover Bank | 1,387 |
| Portfolio Recovery Associates, LLC | 1,385 |
| National Credit Systems,Inc. | 1,249 |
| Navient Solutions, LLC. | 1,217 |
| PNC Bank N.A. | 1,206 |
| CL Holdings LLC | 1,077 |
Common Issues in North Carolina
File a Complaint in North Carolina
If you're having an issue with a financial company in North Carolina, you have several options:
- CFPB: File online at consumerfinance.gov/complaint
- North Carolina Attorney General: Contact your state AG's consumer protection division
- Legal help: Find free legal aid in North Carolina
Frequently Asked Questions
-
How many consumer complaints have been filed in North Carolina?
530,180 consumer complaints from North Carolina have been filed with the CFPB. This represents a per-capita rate of 48.9 complaints per 1,000 residents.
-
What is the most common complaint in North Carolina?
The most common product category for complaints in North Carolina is Credit reporting or other personal consumer reports with 352,147 complaints.
-
Which company gets the most complaints in North Carolina?
Equifax, Inc. leads with 144,703 complaints from North Carolina consumers. View their full complaint profile.
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How do I file a consumer complaint in North Carolina?
You can file a complaint with the CFPB at consumerfinance.gov/complaint, or contact the North Carolina Attorney General's consumer protection division.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed June 2026.