North Carolina Consumer Complaints
Consumers in North Carolina have filed 494,397 complaints with the Consumer Financial Protection Bureau. Below is a breakdown by product, company, and specific issue.
Data last updated: Apr 16, 2026Key Takeaways
- 494,397 total complaints from North Carolina.
- 45.6 complaints per 1,000 residents.
- Top complaint category: Credit reporting or other personal consumer reports.
- Most-complained-about company: Equifax, Inc..
Complaints by Product in North Carolina
Financial product categories with the most complaints from North Carolina consumers. Click a product to see the detailed breakdown for this state.
| Product | Complaints | % of Total |
|---|---|---|
| Credit reporting or other personal consumer reports | 319,717 | 64.7% |
| Credit reporting, credit repair services, or other personal consumer reports | 78,613 | 15.9% |
| Debt collection | 34,882 | 7.1% |
| Mortgage | 13,447 | 2.7% |
| Checking or savings account | 10,603 | 2.1% |
| Credit card | 8,696 | 1.8% |
| Money transfer, virtual currency, or money service | 5,489 | 1.1% |
| Credit card or prepaid card | 5,429 | 1.1% |
| Credit reporting | 4,208 | 0.9% |
| Student loan | 3,645 | 0.7% |
| Vehicle loan or lease | 3,255 | 0.7% |
| Bank account or service | 2,327 | 0.5% |
| Consumer Loan | 1,136 | 0.2% |
| Payday loan, title loan, or personal loan | 928 | 0.2% |
| Payday loan, title loan, personal loan, or advance loan | 906 | 0.2% |
| Prepaid card | 529 | 0.1% |
| Debt or credit management | 288 | 0.1% |
| Money transfers | 135 | 0.0% |
| Payday loan | 122 | 0.0% |
| Other financial service | 42 | 0.0% |
Most-Complained-About Companies in North Carolina
These companies receive the most complaints from consumers in North Carolina.
| Company | Complaints |
|---|---|
| Equifax, Inc. | 135,383 |
| TransUnion Intermediate Holdings, Inc. | 129,741 |
| Experian Information Solutions Inc. | 116,056 |
| Wells Fargo & Company | 6,120 |
| Bank of America, National Association | 5,008 |
| Capital One Financial Corporation | 4,634 |
| Citibank, N.A. | 3,255 |
| JPMorgan Chase & Co. | 3,053 |
| Block, Inc. | 2,986 |
| Synchrony Financial | 2,824 |
| CBC Companies, Inc. | 2,611 |
| Navy Federal Credit Union | 2,283 |
| Resurgent Capital Services L.P. | 1,893 |
| Truist Financial Corporation | 1,759 |
| Bread Financial Holdings, Inc. | 1,632 |
| State Employees Credit Union | 1,574 |
| American Express Company | 1,496 |
| Discover Bank | 1,387 |
| Encore Capital Group Inc. | 1,373 |
| Lexisnexis | 1,346 |
| Portfolio Recovery Associates, LLC | 1,299 |
| Navient Solutions, LLC. | 1,215 |
| PNC Bank N.A. | 1,183 |
| National Credit Systems,Inc. | 1,164 |
| Bull City Financial Solutions, Inc | 1,038 |
Common Issues in North Carolina
File a Complaint in North Carolina
If you're having an issue with a financial company in North Carolina, you have several options:
- CFPB: File online at consumerfinance.gov/complaint
- North Carolina Attorney General: Contact your state AG's consumer protection division
- Legal help: Find free legal aid in North Carolina
Frequently Asked Questions
-
How many consumer complaints have been filed in North Carolina?
494,397 consumer complaints from North Carolina have been filed with the CFPB. This represents a per-capita rate of 45.6 complaints per 1,000 residents.
-
What is the most common complaint in North Carolina?
The most common product category for complaints in North Carolina is Credit reporting or other personal consumer reports with 319,717 complaints.
-
Which company gets the most complaints in North Carolina?
Equifax, Inc. leads with 135,383 complaints from North Carolina consumers. View their full complaint profile.
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How do I file a consumer complaint in North Carolina?
You can file a complaint with the CFPB at consumerfinance.gov/complaint, or contact the North Carolina Attorney General's consumer protection division.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.