Consumer Loan Complaints in District of Columbia
District of Columbia consumers have filed 157 complaints about consumer loan with the CFPB. See which companies are involved and what issues consumers report most often.
Data last updated: Apr 16, 2026Key Takeaways
- 157 consumer loan complaints from District of Columbia.
- Wells Fargo & Company has the most complaints (23).
- Most common issue: Managing the loan or lease.
157 Total consumer loan complaints
30 Companies involved
9 Distinct issues
Top Companies for Consumer Loan in District of Columbia
| Company | Complaints | % of Total |
|---|---|---|
| Wells Fargo & Company | 23 | 14.6% |
| Santander Consumer USA Holdings Inc. | 16 | 10.2% |
| Ally Financial Inc. | 9 | 5.7% |
| Capital One Financial Corporation | 9 | 5.7% |
| Delbert Services | 8 | 5.1% |
| Navy Federal Credit Union | 6 | 3.8% |
| American Honda Finance Corp. | 5 | 3.2% |
| SunTrust Banks, Inc. | 5 | 3.2% |
| Hyundai Capital America | 4 | 2.5% |
| Nissan Motor Acceptance Company LLC | 4 | 2.5% |
| Toyota Motor Credit Corporation | 4 | 2.5% |
| U.S. Bancorp | 4 | 2.5% |
| Bank of America, National Association | 3 | 1.9% |
| Bb&t Corporation | 3 | 1.9% |
| BMW Financial Services NA, LLC | 3 | 1.9% |
| Credit Acceptance Corporation | 3 | 1.9% |
| CarMax, Inc. | 3 | 1.9% |
| General Motors Financial Company, Inc. | 3 | 1.9% |
| Lendmark Financial Services | 3 | 1.9% |
| Citibank, N.A. | 2 | 1.3% |
Common Issues
How Companies Respond
Breakdown of how companies respond to consumer loan complaints from District of Columbia.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 128 | 81.5% |
| Closed with non-monetary relief | 14 | 8.9% |
| Closed with monetary relief | 11 | 7% |
| Closed | 3 | 1.9% |
| Closed without relief | 1 | 0.6% |
Frequently Asked Questions
-
How many Consumer Loan complaints have been filed in District of Columbia?
157 complaints about consumer loan have been filed from District of Columbia.
-
Which company gets the most consumer loan complaints in District of Columbia?
Wells Fargo & Company leads with 23 consumer loan complaints in District of Columbia.
-
What is the most common issue with consumer loan in District of Columbia?
The most frequently reported issue is Managing the loan or lease with 70 complaints.
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Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.