Bb&t Corporation Consumer Complaints
Bb&t Corporation has received 5,525 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Apr 16, 2026Key Takeaways
- 5,525 total complaints on file with the CFPB.
- Most complaints are about Bank account or service (1,672).
- Timely response rate: 99.7%.
- Consumer disputed rate: 23.4% of resolved complaints.
Complaints by Product
The following table shows how complaints against Bb&t Corporation break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Bank account or service | 1,672 | 30.3% |
| Mortgage | 1,286 | 23.3% |
| Checking or savings account | 1,044 | 18.9% |
| Consumer Loan | 399 | 7.2% |
| Credit reporting, credit repair services, or other personal consumer reports | 292 | 5.3% |
| Debt collection | 237 | 4.3% |
| Vehicle loan or lease | 232 | 4.2% |
| Credit card | 138 | 2.5% |
| Credit card or prepaid card | 84 | 1.5% |
| Money transfer, virtual currency, or money service | 54 | 1.0% |
| Payday loan, title loan, or personal loan | 53 | 1.0% |
| Credit reporting | 14 | 0.3% |
| Money transfers | 9 | 0.2% |
| Other financial service | 6 | 0.1% |
| Prepaid card | 3 | 0.1% |
| Payday loan | 2 | 0.0% |
Most Common Issues
These are the specific issues consumers most frequently report about Bb&t Corporation.
Company Response Breakdown
When consumers file complaints, Bb&t Corporation responds in one of several ways. The breakdown below shows how Bb&t Corporation has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 5,225 | 94.6% |
| Closed with monetary relief | 120 | 2.2% |
| Closed without relief | 103 | 1.9% |
| Closed with relief | 42 | 0.8% |
| Closed with non-monetary relief | 29 | 0.5% |
| Closed | 5 | 0.1% |
| Untimely response | 1 | 0% |
Complaints by State
Top states where consumers have filed complaints against Bb&t Corporation.
| State | Complaints |
|---|---|
| Florida | 931 |
| North Carolina | 674 |
| Virginia | 652 |
| Georgia | 491 |
| Maryland | 460 |
| Pennsylvania | 350 |
| Texas | 321 |
| South Carolina | 213 |
| Kentucky | 136 |
| Alabama | 122 |
| West Virginia | 118 |
| New Jersey | 104 |
| Tennessee | 93 |
| New York | 87 |
| Ohio | 75 |
| California | 66 |
| District of Columbia | 52 |
| Illinois | 43 |
| Missouri | 37 |
| Washington | 35 |
Your Rights
What to do if you have a complaint against Bb&t Corporation
- Contact Bb&t Corporation directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does Bb&t Corporation have?
Bb&t Corporation has 5,525 consumer complaints on file with the CFPB as of our last data refresh.
-
What is the most common complaint about Bb&t Corporation?
The most common issue reported is Account opening, closing, or management with 656 complaints.
-
How do I file a complaint against Bb&t Corporation?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
-
Does Bb&t Corporation respond to complaints on time?
Bb&t Corporation has a 99.7% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.