SunTrust Banks, Inc. Consumer Complaints
SunTrust Banks, Inc. has received 9,643 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Apr 16, 2026Key Takeaways
- 9,643 total complaints on file with the CFPB.
- Most complaints are about Mortgage (3,714).
- Timely response rate: 99.9%.
- Consumer disputed rate: 20.4% of resolved complaints.
Complaints by Product
The following table shows how complaints against SunTrust Banks, Inc. break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Mortgage | 3,714 | 38.5% |
| Bank account or service | 2,559 | 26.5% |
| Checking or savings account | 1,813 | 18.8% |
| Credit reporting, credit repair services, or other personal consumer reports | 264 | 2.7% |
| Consumer Loan | 258 | 2.7% |
| Credit card | 225 | 2.3% |
| Credit card or prepaid card | 181 | 1.9% |
| Debt collection | 177 | 1.8% |
| Money transfer, virtual currency, or money service | 136 | 1.4% |
| Vehicle loan or lease | 105 | 1.1% |
| Student loan | 83 | 0.9% |
| Payday loan, title loan, or personal loan | 58 | 0.6% |
| Money transfers | 37 | 0.4% |
| Credit reporting | 19 | 0.2% |
| Prepaid card | 8 | 0.1% |
| Other financial service | 5 | 0.1% |
| Payday loan | 1 | 0.0% |
Most Common Issues
These are the specific issues consumers most frequently report about SunTrust Banks, Inc..
Company Response Breakdown
When consumers file complaints, SunTrust Banks, Inc. responds in one of several ways. The breakdown below shows how SunTrust Banks, Inc. has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 6,902 | 71.6% |
| Closed with monetary relief | 1,301 | 13.5% |
| Closed with non-monetary relief | 917 | 9.5% |
| Closed without relief | 271 | 2.8% |
| Closed with relief | 165 | 1.7% |
| Closed | 87 | 0.9% |
Complaints by State
Top states where consumers have filed complaints against SunTrust Banks, Inc..
| State | Complaints |
|---|---|
| Florida | 2,286 |
| Georgia | 1,561 |
| Virginia | 998 |
| Maryland | 764 |
| North Carolina | 745 |
| Tennessee | 451 |
| California | 415 |
| Texas | 208 |
| South Carolina | 191 |
| District of Columbia | 178 |
| New York | 159 |
| Pennsylvania | 120 |
| New Jersey | 104 |
| Arizona | 84 |
| Illinois | 81 |
| Colorado | 75 |
| Michigan | 68 |
| Ohio | 66 |
| Washington | 62 |
| Alabama | 61 |
Your Rights
What to do if you have a complaint against SunTrust Banks, Inc.
- Contact SunTrust Banks, Inc. directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does SunTrust Banks, Inc. have?
SunTrust Banks, Inc. has 9,643 consumer complaints on file with the CFPB as of our last data refresh.
-
What is the most common complaint about SunTrust Banks, Inc.?
The most common issue reported is Loan modification,collection,foreclosure with 1,409 complaints.
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How do I file a complaint against SunTrust Banks, Inc.?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
-
Does SunTrust Banks, Inc. respond to complaints on time?
SunTrust Banks, Inc. has a 99.9% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.