Credit card or prepaid card Complaints in District of Columbia
District of Columbia consumers have filed 1,129 complaints about credit card or prepaid card with the CFPB. See which companies are involved and what issues consumers report most often.
Data last updated: Apr 16, 2026Key Takeaways
- 1,129 credit card or prepaid card complaints from District of Columbia.
- Citibank, N.A. has the most complaints (157).
- Most common issue: Problem with a purchase shown on your statement.
1,129 Total credit card or prepaid card complaints
30 Companies involved
20 Distinct issues
Top Companies for Credit card or prepaid card in District of Columbia
| Company | Complaints | % of Total |
|---|---|---|
| Citibank, N.A. | 157 | 13.9% |
| Capital One Financial Corporation | 136 | 12.0% |
| JPMorgan Chase & Co. | 135 | 12.0% |
| American Express Company | 103 | 9.1% |
| Bank of America, National Association | 77 | 6.8% |
| Synchrony Financial | 63 | 5.6% |
| Discover Bank | 48 | 4.3% |
| U.S. Bancorp | 45 | 4.0% |
| Bread Financial Holdings, Inc. | 42 | 3.7% |
| Barclays Bank Delaware | 41 | 3.6% |
| Wells Fargo & Company | 35 | 3.1% |
| TD Bank US Holding Company | 26 | 2.3% |
| Navy Federal Credit Union | 20 | 1.8% |
| Goldman Sachs Bank USA | 18 | 1.6% |
| United Services Automobile Association | 15 | 1.3% |
| PNC Bank N.A. | 14 | 1.2% |
| Comerica | 11 | 1.0% |
| Experian Information Solutions Inc. | 10 | 0.9% |
| Truist Financial Corporation | 10 | 0.9% |
| Atlanticus Services Corporation | 9 | 0.8% |
Common Issues
How Companies Respond
Breakdown of how companies respond to credit card or prepaid card complaints from District of Columbia.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 798 | 70.7% |
| Closed with monetary relief | 195 | 17.3% |
| Closed with non-monetary relief | 134 | 11.9% |
| Untimely response | 2 | 0.2% |
Frequently Asked Questions
-
How many Credit card or prepaid card complaints have been filed in District of Columbia?
1,129 complaints about credit card or prepaid card have been filed from District of Columbia.
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Which company gets the most credit card or prepaid card complaints in District of Columbia?
Citibank, N.A. leads with 157 credit card or prepaid card complaints in District of Columbia.
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What is the most common issue with credit card or prepaid card in District of Columbia?
The most frequently reported issue is Problem with a purchase shown on your statement with 248 complaints.
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Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.