United Services Automobile Association Consumer Complaints
United Services Automobile Association has received 18,700 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Jun 1, 2026Key Takeaways
- 18,700 total complaints on file with the CFPB.
- Most complaints are about Checking or savings account (6,773).
- Timely response rate: 99.6%.
- Consumer disputed rate: 18.5% of resolved complaints.
Complaints by Product
The following table shows how complaints against United Services Automobile Association break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Checking or savings account | 6,773 | 36.2% |
| Credit card | 1,925 | 10.3% |
| Credit card or prepaid card | 1,803 | 9.6% |
| Bank account or service | 1,437 | 7.7% |
| Credit reporting, credit repair services, or other personal consumer reports | 1,344 | 7.2% |
| Credit reporting or other personal consumer reports | 1,307 | 7.0% |
| Debt collection | 1,239 | 6.6% |
| Mortgage | 986 | 5.3% |
| Money transfer, virtual currency, or money service | 712 | 3.8% |
| Vehicle loan or lease | 658 | 3.5% |
| Consumer Loan | 247 | 1.3% |
| Payday loan, title loan, or personal loan | 125 | 0.7% |
| Payday loan, title loan, personal loan, or advance loan | 83 | 0.4% |
| Money transfers | 24 | 0.1% |
| Credit reporting | 18 | 0.1% |
| Debt or credit management | 9 | 0.0% |
| Prepaid card | 6 | 0.0% |
| Student loan | 3 | 0.0% |
| Payday loan | 1 | 0.0% |
Most Common Issues
These are the specific issues consumers most frequently report about United Services Automobile Association.
Company Response Breakdown
When consumers file complaints, United Services Automobile Association responds in one of several ways. The breakdown below shows how United Services Automobile Association has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 15,594 | 83.4% |
| Closed with monetary relief | 1,532 | 8.2% |
| Closed with non-monetary relief | 1,454 | 7.8% |
| Closed without relief | 85 | 0.5% |
| Closed with relief | 15 | 0.1% |
| Closed | 10 | 0.1% |
| Untimely response | 9 | 0% |
| In progress | 1 | 0% |
Complaints by State
Top states where consumers have filed complaints against United Services Automobile Association.
| State | Complaints |
|---|---|
| Texas | 2,367 |
| Florida | 1,989 |
| California | 1,616 |
| Georgia | 1,450 |
| Virginia | 952 |
| North Carolina | 784 |
| Maryland | 621 |
| New York | 561 |
| Arizona | 530 |
| Colorado | 488 |
| Washington | 459 |
| South Carolina | 434 |
| Pennsylvania | 420 |
| Illinois | 398 |
| Ohio | 374 |
| Nevada | 358 |
| Tennessee | 347 |
| New Jersey | 330 |
| Alabama | 306 |
| Michigan | 261 |
Your Rights
What to do if you have a complaint against United Services Automobile Association
- Contact United Services Automobile Association directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does United Services Automobile Association have?
United Services Automobile Association has 18,700 consumer complaints on file with the CFPB as of our last data refresh.
-
What is the most common complaint about United Services Automobile Association?
The most common issue reported is Managing an account with 4,419 complaints.
-
How do I file a complaint against United Services Automobile Association?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
-
Does United Services Automobile Association respond to complaints on time?
United Services Automobile Association has a 99.6% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed June 2026.