Debt collection Complaints in Illinois
Illinois consumers have filed 40,562 complaints about debt collection with the CFPB. See which companies are involved and what issues consumers report most often.
Data last updated: Jun 1, 2026Key Takeaways
- 40,562 debt collection complaints from Illinois.
- Resurgent Capital Services L.P. has the most complaints (2,060).
- Most common issue: Attempts to collect debt not owed.
40,562 Total debt collection complaints
30 Companies involved
11 Distinct issues
Top Companies for Debt collection in Illinois
| Company | Complaints | % of Total |
|---|---|---|
| Resurgent Capital Services L.P. | 2,060 | 5.1% |
| Encore Capital Group Inc. | 2,037 | 5.0% |
| TransUnion Intermediate Holdings, Inc. | 1,933 | 4.8% |
| Portfolio Recovery Associates, LLC | 1,849 | 4.6% |
| Equifax, Inc. | 1,652 | 4.1% |
| Experian Information Solutions Inc. | 1,619 | 4.0% |
| CL Holdings LLC | 1,534 | 3.8% |
| CCS Financial Services, Inc. | 791 | 2.0% |
| I.C. System, Inc. | 755 | 1.9% |
| Capital One Financial Corporation | 702 | 1.7% |
| Kriya Capital, LLC | 630 | 1.6% |
| Transworld Systems Inc. | 604 | 1.5% |
| Harris & Harris, Ltd. | 393 | 1.0% |
| Citibank, N.A. | 391 | 1.0% |
| Merchants' Credit Guide Company | 384 | 0.9% |
| Bread Financial Holdings, Inc. | 383 | 0.9% |
| Erc | 380 | 0.9% |
| National Credit Systems,Inc. | 367 | 0.9% |
| Convergent Resources, Inc. | 350 | 0.9% |
| Synchrony Financial | 338 | 0.8% |
Common Issues
How Companies Respond
Breakdown of how companies respond to debt collection complaints from Illinois.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 31,228 | 77% |
| Closed with non-monetary relief | 8,227 | 20.3% |
| Untimely response | 329 | 0.8% |
| Closed | 303 | 0.7% |
| In progress | 277 | 0.7% |
| Closed with monetary relief | 198 | 0.5% |
Frequently Asked Questions
-
How many Debt collection complaints have been filed in Illinois?
40,562 complaints about debt collection have been filed from Illinois.
-
Which company gets the most debt collection complaints in Illinois?
Resurgent Capital Services L.P. leads with 2,060 debt collection complaints in Illinois.
-
What is the most common issue with debt collection in Illinois?
The most frequently reported issue is Attempts to collect debt not owed with 18,009 complaints.
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Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed June 2026.