Debt collection Complaints in Illinois
Illinois consumers have filed 38,957 complaints about debt collection with the CFPB. See which companies are involved and what issues consumers report most often.
Data last updated: Apr 16, 2026Key Takeaways
- 38,957 debt collection complaints from Illinois.
- Resurgent Capital Services L.P. has the most complaints (1,948).
- Most common issue: Attempts to collect debt not owed.
38,957 Total debt collection complaints
30 Companies involved
11 Distinct issues
Top Companies for Debt collection in Illinois
| Company | Complaints | % of Total |
|---|---|---|
| Resurgent Capital Services L.P. | 1,948 | 5.0% |
| Encore Capital Group Inc. | 1,918 | 4.9% |
| TransUnion Intermediate Holdings, Inc. | 1,909 | 4.9% |
| Portfolio Recovery Associates, LLC | 1,761 | 4.5% |
| Equifax, Inc. | 1,627 | 4.2% |
| Experian Information Solutions Inc. | 1,592 | 4.1% |
| CL Holdings LLC | 1,332 | 3.4% |
| CCS Financial Services, Inc. | 749 | 1.9% |
| I.C. System, Inc. | 699 | 1.8% |
| Capital One Financial Corporation | 679 | 1.7% |
| Kriya Capital, LLC | 582 | 1.5% |
| Transworld Systems Inc. | 580 | 1.5% |
| Merchants' Credit Guide Company | 384 | 1.0% |
| Erc | 380 | 1.0% |
| Harris & Harris, Ltd. | 379 | 1.0% |
| Citibank, N.A. | 376 | 1.0% |
| Bread Financial Holdings, Inc. | 369 | 0.9% |
| Convergent Resources, Inc. | 350 | 0.9% |
| National Credit Systems,Inc. | 349 | 0.9% |
| Synchrony Financial | 330 | 0.8% |
Common Issues
How Companies Respond
Breakdown of how companies respond to debt collection complaints from Illinois.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 30,001 | 77% |
| Closed with non-monetary relief | 7,849 | 20.1% |
| In progress | 313 | 0.8% |
| Closed | 303 | 0.8% |
| Untimely response | 294 | 0.8% |
| Closed with monetary relief | 197 | 0.5% |
Frequently Asked Questions
-
How many Debt collection complaints have been filed in Illinois?
38,957 complaints about debt collection have been filed from Illinois.
-
Which company gets the most debt collection complaints in Illinois?
Resurgent Capital Services L.P. leads with 1,948 debt collection complaints in Illinois.
-
What is the most common issue with debt collection in Illinois?
The most frequently reported issue is Attempts to collect debt not owed with 17,241 complaints.
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Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.