Consumer Loan Complaints in Massachusetts
Massachusetts consumers have filed 449 complaints about consumer loan with the CFPB. See which companies are involved and what issues consumers report most often.
Data last updated: Apr 16, 2026Key Takeaways
- 449 consumer loan complaints from Massachusetts.
- Santander Consumer USA Holdings Inc. has the most complaints (38).
- Most common issue: Managing the loan or lease.
449 Total consumer loan complaints
30 Companies involved
10 Distinct issues
Top Companies for Consumer Loan in Massachusetts
| Company | Complaints | % of Total |
|---|---|---|
| Santander Consumer USA Holdings Inc. | 38 | 8.5% |
| Wells Fargo & Company | 33 | 7.3% |
| Ally Financial Inc. | 31 | 6.9% |
| JPMorgan Chase & Co. | 23 | 5.1% |
| Capital One Financial Corporation | 22 | 4.9% |
| Santander Bank, National Association | 22 | 4.9% |
| Toyota Motor Credit Corporation | 22 | 4.9% |
| TD Bank US Holding Company | 17 | 3.8% |
| Bank of America, National Association | 15 | 3.3% |
| American Honda Finance Corp. | 14 | 3.1% |
| Citibank, N.A. | 11 | 2.4% |
| Credit Acceptance Corporation | 10 | 2.2% |
| General Motors Financial Company, Inc. | 9 | 2.0% |
| Hyundai Capital America | 9 | 2.0% |
| Nissan Motor Acceptance Company LLC | 9 | 2.0% |
| Synchrony Financial | 9 | 2.0% |
| Citizens Financial Group, Inc. | 8 | 1.8% |
| M&t Bank Corporation | 8 | 1.8% |
| Fifth Third Financial Corporation | 7 | 1.6% |
| Pentagon Federal Credit Union | 7 | 1.6% |
Common Issues
How Companies Respond
Breakdown of how companies respond to consumer loan complaints from Massachusetts.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 342 | 76.2% |
| Closed with non-monetary relief | 41 | 9.1% |
| Closed with monetary relief | 33 | 7.3% |
| Closed | 26 | 5.8% |
| Closed without relief | 5 | 1.1% |
| Closed with relief | 1 | 0.2% |
| Untimely response | 1 | 0.2% |
Frequently Asked Questions
-
How many Consumer Loan complaints have been filed in Massachusetts?
449 complaints about consumer loan have been filed from Massachusetts.
-
Which company gets the most consumer loan complaints in Massachusetts?
Santander Consumer USA Holdings Inc. leads with 38 consumer loan complaints in Massachusetts.
-
What is the most common issue with consumer loan in Massachusetts?
The most frequently reported issue is Managing the loan or lease with 232 complaints.
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Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.