M&t Bank Corporation Consumer Complaints
M&t Bank Corporation has received 9,792 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Jun 1, 2026Key Takeaways
- 9,792 total complaints on file with the CFPB.
- Most complaints are about Mortgage (4,058).
- Timely response rate: 99.5%.
- Consumer disputed rate: 19.5% of resolved complaints.
Complaints by Product
The following table shows how complaints against M&t Bank Corporation break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Mortgage | 4,058 | 41.4% |
| Checking or savings account | 2,601 | 26.6% |
| Bank account or service | 1,011 | 10.3% |
| Credit reporting or other personal consumer reports | 480 | 4.9% |
| Credit reporting, credit repair services, or other personal consumer reports | 343 | 3.5% |
| Debt collection | 278 | 2.8% |
| Vehicle loan or lease | 262 | 2.7% |
| Money transfer, virtual currency, or money service | 173 | 1.8% |
| Credit card | 171 | 1.7% |
| Consumer Loan | 146 | 1.5% |
| Credit card or prepaid card | 126 | 1.3% |
| Payday loan, title loan, or personal loan | 68 | 0.7% |
| Payday loan, title loan, personal loan, or advance loan | 48 | 0.5% |
| Debt or credit management | 8 | 0.1% |
| Credit reporting | 6 | 0.1% |
| Money transfers | 6 | 0.1% |
| Student loan | 4 | 0.0% |
| Prepaid card | 2 | 0.0% |
| Other financial service | 1 | 0.0% |
Most Common Issues
These are the specific issues consumers most frequently report about M&t Bank Corporation.
Company Response Breakdown
When consumers file complaints, M&t Bank Corporation responds in one of several ways. The breakdown below shows how M&t Bank Corporation has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 7,755 | 79.2% |
| Closed with monetary relief | 1,048 | 10.7% |
| Closed with non-monetary relief | 700 | 7.1% |
| Closed | 124 | 1.3% |
| Closed with relief | 119 | 1.2% |
| Closed without relief | 39 | 0.4% |
| In progress | 4 | 0% |
| Untimely response | 3 | 0% |
Complaints by State
Top states where consumers have filed complaints against M&t Bank Corporation.
| State | Complaints |
|---|---|
| New York | 1,883 |
| Maryland | 1,506 |
| Pennsylvania | 830 |
| New Jersey | 687 |
| Florida | 516 |
| California | 434 |
| Texas | 392 |
| Connecticut | 368 |
| Delaware | 338 |
| Virginia | 307 |
| Georgia | 265 |
| Massachusetts | 224 |
| Illinois | 159 |
| North Carolina | 139 |
| Ohio | 116 |
| Washington | 102 |
| Arizona | 101 |
| District of Columbia | 99 |
| Michigan | 99 |
| South Carolina | 93 |
Your Rights
What to do if you have a complaint against M&t Bank Corporation
- Contact M&t Bank Corporation directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does M&t Bank Corporation have?
M&t Bank Corporation has 9,792 consumer complaints on file with the CFPB as of our last data refresh.
-
What is the most common complaint about M&t Bank Corporation?
The most common issue reported is Managing an account with 1,662 complaints.
-
How do I file a complaint against M&t Bank Corporation?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
-
Does M&t Bank Corporation respond to complaints on time?
M&t Bank Corporation has a 99.5% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed June 2026.