Santander Bank, National Association Consumer Complaints
Santander Bank, National Association has received 4,275 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Apr 16, 2026Key Takeaways
- 4,275 total complaints on file with the CFPB.
- Most complaints are about Bank account or service (1,446).
- Timely response rate: 94.5%.
- Consumer disputed rate: 20.0% of resolved complaints.
Complaints by Product
The following table shows how complaints against Santander Bank, National Association break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Bank account or service | 1,446 | 33.8% |
| Mortgage | 1,125 | 26.3% |
| Checking or savings account | 1,029 | 24.1% |
| Credit reporting, credit repair services, or other personal consumer reports | 126 | 2.9% |
| Credit card or prepaid card | 114 | 2.7% |
| Credit card | 106 | 2.5% |
| Consumer Loan | 102 | 2.4% |
| Debt collection | 80 | 1.9% |
| Payday loan, title loan, or personal loan | 57 | 1.3% |
| Money transfer, virtual currency, or money service | 55 | 1.3% |
| Money transfers | 18 | 0.4% |
| Vehicle loan or lease | 10 | 0.2% |
| Credit reporting | 2 | 0.0% |
| Other financial service | 2 | 0.0% |
| Payday loan | 2 | 0.0% |
| Student loan | 1 | 0.0% |
Most Common Issues
These are the specific issues consumers most frequently report about Santander Bank, National Association.
Company Response Breakdown
When consumers file complaints, Santander Bank, National Association responds in one of several ways. The breakdown below shows how Santander Bank, National Association has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 2,773 | 64.9% |
| Closed | 1,160 | 27.1% |
| Closed with monetary relief | 234 | 5.5% |
| Closed without relief | 52 | 1.2% |
| Closed with relief | 33 | 0.8% |
| Closed with non-monetary relief | 23 | 0.5% |
Complaints by State
Top states where consumers have filed complaints against Santander Bank, National Association.
| State | Complaints |
|---|---|
| Massachusetts | 1,063 |
| Pennsylvania | 758 |
| New Jersey | 746 |
| New York | 640 |
| Connecticut | 174 |
| Rhode Island | 167 |
| New Hampshire | 82 |
| Florida | 81 |
| Maryland | 65 |
| California | 61 |
| Delaware | 35 |
| North Carolina | 29 |
| Georgia | 28 |
| Illinois | 28 |
| Ohio | 25 |
| Virginia | 21 |
| Arizona | 17 |
| Texas | 17 |
| Indiana | 14 |
| Washington | 13 |
Your Rights
What to do if you have a complaint against Santander Bank, National Association
- Contact Santander Bank, National Association directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
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How many complaints does Santander Bank, National Association have?
Santander Bank, National Association has 4,275 consumer complaints on file with the CFPB as of our last data refresh.
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What is the most common complaint about Santander Bank, National Association?
The most common issue reported is Account opening, closing, or management with 702 complaints.
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How do I file a complaint against Santander Bank, National Association?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
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Does Santander Bank, National Association respond to complaints on time?
Santander Bank, National Association has a 94.5% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.