Debt collection Complaints in Massachusetts
Massachusetts consumers have filed 12,919 complaints about debt collection with the CFPB. See which companies are involved and what issues consumers report most often.
Data last updated: Apr 16, 2026Key Takeaways
- 12,919 debt collection complaints from Massachusetts.
- Portfolio Recovery Associates, LLC has the most complaints (836).
- Most common issue: Attempts to collect debt not owed.
12,919 Total debt collection complaints
30 Companies involved
11 Distinct issues
Top Companies for Debt collection in Massachusetts
| Company | Complaints | % of Total |
|---|---|---|
| Portfolio Recovery Associates, LLC | 836 | 6.5% |
| Encore Capital Group Inc. | 712 | 5.5% |
| Resurgent Capital Services L.P. | 500 | 3.9% |
| Capital One Financial Corporation | 466 | 3.6% |
| TransUnion Intermediate Holdings, Inc. | 463 | 3.6% |
| Experian Information Solutions Inc. | 458 | 3.5% |
| Equifax, Inc. | 445 | 3.4% |
| Citibank, N.A. | 400 | 3.1% |
| CCS Financial Services, Inc. | 381 | 2.9% |
| CL Holdings LLC | 294 | 2.3% |
| Bank of America, National Association | 268 | 2.1% |
| Bread Financial Holdings, Inc. | 256 | 2.0% |
| Synchrony Financial | 229 | 1.8% |
| Southwest Credit Systems, L.P. | 183 | 1.4% |
| JPMorgan Chase & Co. | 173 | 1.3% |
| NRA Group, LLC | 173 | 1.3% |
| Transworld Systems Inc. | 168 | 1.3% |
| Erc | 154 | 1.2% |
| I.C. System, Inc. | 144 | 1.1% |
| Discover Bank | 135 | 1.0% |
Common Issues
How Companies Respond
Breakdown of how companies respond to debt collection complaints from Massachusetts.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 10,341 | 80% |
| Closed with non-monetary relief | 2,222 | 17.2% |
| Closed with monetary relief | 110 | 0.9% |
| In progress | 85 | 0.7% |
| Closed | 83 | 0.6% |
| Untimely response | 78 | 0.6% |
Frequently Asked Questions
-
How many Debt collection complaints have been filed in Massachusetts?
12,919 complaints about debt collection have been filed from Massachusetts.
-
Which company gets the most debt collection complaints in Massachusetts?
Portfolio Recovery Associates, LLC leads with 836 debt collection complaints in Massachusetts.
-
What is the most common issue with debt collection in Massachusetts?
The most frequently reported issue is Attempts to collect debt not owed with 5,874 complaints.
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Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.