Bank account or service Complaints in Virginia
Virginia consumers have filed 2,485 complaints about bank account or service with the CFPB. See which companies are involved and what issues consumers report most often.
Data last updated: Apr 16, 2026Key Takeaways
- 2,485 bank account or service complaints from Virginia.
- Wells Fargo & Company has the most complaints (512).
- Most common issue: Account opening, closing, or management.
2,485 Total bank account or service complaints
30 Companies involved
5 Distinct issues
Top Companies for Bank account or service in Virginia
| Company | Complaints | % of Total |
|---|---|---|
| Wells Fargo & Company | 512 | 20.6% |
| Bank of America, National Association | 405 | 16.3% |
| SunTrust Banks, Inc. | 288 | 11.6% |
| Bb&t Corporation | 246 | 9.9% |
| Capital One Financial Corporation | 136 | 5.5% |
| PNC Bank N.A. | 119 | 4.8% |
| Navy Federal Credit Union | 116 | 4.7% |
| Citibank, N.A. | 98 | 3.9% |
| United Services Automobile Association | 75 | 3.0% |
| TD Bank US Holding Company | 52 | 2.1% |
| JPMorgan Chase & Co. | 38 | 1.5% |
| Paypal Holdings, Inc | 34 | 1.4% |
| M&t Bank Corporation | 33 | 1.3% |
| HSBC North America Holdings Inc. | 28 | 1.1% |
| U.S. Bancorp | 28 | 1.1% |
| Synchrony Financial | 23 | 0.9% |
| Ally Financial Inc. | 18 | 0.7% |
| First Citizens Bancshares, Inc. | 15 | 0.6% |
| American Express Company | 13 | 0.5% |
| Citizens Financial Group, Inc. | 13 | 0.5% |
Common Issues
How Companies Respond
Breakdown of how companies respond to bank account or service complaints from Virginia.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 1,739 | 70% |
| Closed with monetary relief | 432 | 17.4% |
| Closed with non-monetary relief | 172 | 6.9% |
| Closed without relief | 65 | 2.6% |
| Closed | 45 | 1.8% |
| Closed with relief | 31 | 1.2% |
| Untimely response | 1 | 0% |
Frequently Asked Questions
-
How many Bank account or service complaints have been filed in Virginia?
2,485 complaints about bank account or service have been filed from Virginia.
-
Which company gets the most bank account or service complaints in Virginia?
Wells Fargo & Company leads with 512 bank account or service complaints in Virginia.
-
What is the most common issue with bank account or service in Virginia?
The most frequently reported issue is Account opening, closing, or management with 1,099 complaints.
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Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.