Credit card or prepaid card Complaints in Virginia
Virginia consumers have filed 5,816 complaints about credit card or prepaid card with the CFPB. See which companies are involved and what issues consumers report most often.
Data last updated: Apr 16, 2026Key Takeaways
- 5,816 credit card or prepaid card complaints from Virginia.
- Capital One Financial Corporation has the most complaints (763).
- Most common issue: Problem with a purchase shown on your statement.
5,816 Total credit card or prepaid card complaints
30 Companies involved
20 Distinct issues
Top Companies for Credit card or prepaid card in Virginia
| Company | Complaints | % of Total |
|---|---|---|
| Capital One Financial Corporation | 763 | 13.1% |
| Citibank, N.A. | 734 | 12.6% |
| JPMorgan Chase & Co. | 538 | 9.3% |
| Bank of America, National Association | 465 | 8.0% |
| Synchrony Financial | 456 | 7.8% |
| American Express Company | 427 | 7.3% |
| Bread Financial Holdings, Inc. | 349 | 6.0% |
| Barclays Bank Delaware | 208 | 3.6% |
| Wells Fargo & Company | 205 | 3.5% |
| Discover Bank | 204 | 3.5% |
| Navy Federal Credit Union | 134 | 2.3% |
| TD Bank US Holding Company | 98 | 1.7% |
| U.S. Bancorp | 95 | 1.6% |
| Conduent Incorporated | 94 | 1.6% |
| Goldman Sachs Bank USA | 78 | 1.3% |
| United Services Automobile Association | 76 | 1.3% |
| Truist Financial Corporation | 66 | 1.1% |
| Netspend Corporation | 54 | 0.9% |
| Comerica | 53 | 0.9% |
| Block, Inc. | 40 | 0.7% |
Common Issues
How Companies Respond
Breakdown of how companies respond to credit card or prepaid card complaints from Virginia.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 4,130 | 71% |
| Closed with monetary relief | 1,034 | 17.8% |
| Closed with non-monetary relief | 649 | 11.2% |
| Untimely response | 3 | 0.1% |
Frequently Asked Questions
-
How many Credit card or prepaid card complaints have been filed in Virginia?
5,816 complaints about credit card or prepaid card have been filed from Virginia.
-
Which company gets the most credit card or prepaid card complaints in Virginia?
Capital One Financial Corporation leads with 763 credit card or prepaid card complaints in Virginia.
-
What is the most common issue with credit card or prepaid card in Virginia?
The most frequently reported issue is Problem with a purchase shown on your statement with 1,412 complaints.
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Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.