Bank account or service Complaints in California
California consumers have filed 12,163 complaints about bank account or service with the CFPB. See which companies are involved and what issues consumers report most often.
Data last updated: Apr 16, 2026Key Takeaways
- 12,163 bank account or service complaints from California.
- Bank of America, National Association has the most complaints (2,855).
- Most common issue: Account opening, closing, or management.
12,163 Total bank account or service complaints
30 Companies involved
5 Distinct issues
Top Companies for Bank account or service in California
| Company | Complaints | % of Total |
|---|---|---|
| Bank of America, National Association | 2,855 | 23.5% |
| Wells Fargo & Company | 2,520 | 20.7% |
| JPMorgan Chase & Co. | 1,895 | 15.6% |
| Citibank, N.A. | 935 | 7.7% |
| U.S. Bancorp | 931 | 7.7% |
| U.S. Bank National Association - San Francisco Main Branch | 322 | 2.6% |
| Bank of the West | 218 | 1.8% |
| Capital One Financial Corporation | 179 | 1.5% |
| Scottrade Bank | 151 | 1.2% |
| United Services Automobile Association | 138 | 1.1% |
| Comerica | 128 | 1.1% |
| Ally Financial Inc. | 123 | 1.0% |
| BBVA Financial Corporation | 123 | 1.0% |
| Paypal Holdings, Inc | 115 | 0.9% |
| Navy Federal Credit Union | 113 | 0.9% |
| Synchrony Financial | 110 | 0.9% |
| Discover Bank | 95 | 0.8% |
| HSBC North America Holdings Inc. | 92 | 0.8% |
| American Express Company | 73 | 0.6% |
| Cit Bank, National Association | 62 | 0.5% |
Common Issues
How Companies Respond
Breakdown of how companies respond to bank account or service complaints from California.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 8,181 | 67.3% |
| Closed with monetary relief | 2,397 | 19.7% |
| Closed with non-monetary relief | 810 | 6.7% |
| Closed | 328 | 2.7% |
| Closed without relief | 288 | 2.4% |
| Closed with relief | 158 | 1.3% |
| Untimely response | 1 | 0% |
Frequently Asked Questions
-
How many Bank account or service complaints have been filed in California?
12,163 complaints about bank account or service have been filed from California.
-
Which company gets the most bank account or service complaints in California?
Bank of America, National Association leads with 2,855 bank account or service complaints in California.
-
What is the most common issue with bank account or service in California?
The most frequently reported issue is Account opening, closing, or management with 5,751 complaints.
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Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.