BBVA Financial Corporation Consumer Complaints
BBVA Financial Corporation has received 5,184 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Apr 16, 2026Key Takeaways
- 5,184 total complaints on file with the CFPB.
- Most complaints are about Checking or savings account (2,325).
- Timely response rate: 100.0%.
- Consumer disputed rate: 20.4% of resolved complaints.
Complaints by Product
The following table shows how complaints against BBVA Financial Corporation break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Checking or savings account | 2,325 | 44.8% |
| Bank account or service | 957 | 18.5% |
| Mortgage | 502 | 9.7% |
| Credit card or prepaid card | 434 | 8.4% |
| Credit reporting, credit repair services, or other personal consumer reports | 235 | 4.5% |
| Vehicle loan or lease | 172 | 3.3% |
| Credit card | 159 | 3.1% |
| Debt collection | 143 | 2.8% |
| Consumer Loan | 95 | 1.8% |
| Payday loan, title loan, or personal loan | 82 | 1.6% |
| Money transfer, virtual currency, or money service | 59 | 1.1% |
| Money transfers | 11 | 0.2% |
| Prepaid card | 7 | 0.1% |
| Credit reporting | 1 | 0.0% |
| Other financial service | 1 | 0.0% |
| Student loan | 1 | 0.0% |
Most Common Issues
These are the specific issues consumers most frequently report about BBVA Financial Corporation.
Company Response Breakdown
When consumers file complaints, BBVA Financial Corporation responds in one of several ways. The breakdown below shows how BBVA Financial Corporation has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 3,803 | 73.4% |
| Closed with monetary relief | 1,014 | 19.6% |
| Closed with non-monetary relief | 301 | 5.8% |
| Closed without relief | 37 | 0.7% |
| Closed with relief | 20 | 0.4% |
| Closed | 9 | 0.2% |
Complaints by State
Top states where consumers have filed complaints against BBVA Financial Corporation.
| State | Complaints |
|---|---|
| Texas | 1,515 |
| California | 746 |
| Arizona | 402 |
| Florida | 388 |
| Alabama | 304 |
| Colorado | 187 |
| New York | 151 |
| Georgia | 143 |
| Illinois | 80 |
| New Jersey | 72 |
| Ohio | 64 |
| Pennsylvania | 64 |
| Tennessee | 64 |
| Washington | 64 |
| North Carolina | 62 |
| Oregon | 62 |
| Massachusetts | 59 |
| Virginia | 54 |
| Oklahoma | 50 |
| Arkansas | 47 |
Your Rights
What to do if you have a complaint against BBVA Financial Corporation
- Contact BBVA Financial Corporation directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does BBVA Financial Corporation have?
BBVA Financial Corporation has 5,184 consumer complaints on file with the CFPB as of our last data refresh.
-
What is the most common complaint about BBVA Financial Corporation?
The most common issue reported is Managing an account with 1,508 complaints.
-
How do I file a complaint against BBVA Financial Corporation?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
-
Does BBVA Financial Corporation respond to complaints on time?
BBVA Financial Corporation has a 100.0% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.