Scottrade Bank Consumer Complaints
Scottrade Bank has received 195 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Apr 16, 2026Key Takeaways
- 195 total complaints on file with the CFPB.
- Most complaints are about Bank account or service (191).
- Timely response rate: 99.0%.
- Consumer disputed rate: 74.2% of resolved complaints.
Complaints by Product
The following table shows how complaints against Scottrade Bank break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Bank account or service | 191 | 97.9% |
| Mortgage | 2 | 1.0% |
| Checking or savings account | 1 | 0.5% |
| Consumer Loan | 1 | 0.5% |
Most Common Issues
These are the specific issues consumers most frequently report about Scottrade Bank.
Company Response Breakdown
When consumers file complaints, Scottrade Bank responds in one of several ways. The breakdown below shows how Scottrade Bank has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed | 161 | 82.6% |
| Closed with explanation | 32 | 16.4% |
| Closed with monetary relief | 1 | 0.5% |
| Closed with non-monetary relief | 1 | 0.5% |
Complaints by State
Top states where consumers have filed complaints against Scottrade Bank.
| State | Complaints |
|---|---|
| California | 152 |
| Missouri | 9 |
| Connecticut | 6 |
| Ohio | 5 |
| PR | 4 |
| Maryland | 3 |
| Iowa | 2 |
| New York | 2 |
| Florida | 1 |
| Georgia | 1 |
| Massachusetts | 1 |
| North Carolina | 1 |
| South Carolina | 1 |
| Washington | 1 |
Your Rights
What to do if you have a complaint against Scottrade Bank
- Contact Scottrade Bank directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does Scottrade Bank have?
Scottrade Bank has 195 consumer complaints on file with the CFPB as of our last data refresh.
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What is the most common complaint about Scottrade Bank?
The most common issue reported is Account opening, closing, or management with 113 complaints.
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How do I file a complaint against Scottrade Bank?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
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Does Scottrade Bank respond to complaints on time?
Scottrade Bank has a 99.0% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.