Cit Bank, National Association Consumer Complaints
Cit Bank, National Association has received 2,187 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Apr 16, 2026Key Takeaways
- 2,187 total complaints on file with the CFPB.
- Most complaints are about Mortgage (1,748).
- Timely response rate: 94.6%.
- Consumer disputed rate: 23.5% of resolved complaints.
Complaints by Product
The following table shows how complaints against Cit Bank, National Association break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Mortgage | 1,748 | 79.9% |
| Checking or savings account | 166 | 7.6% |
| Bank account or service | 136 | 6.2% |
| Debt collection | 69 | 3.2% |
| Credit reporting, credit repair services, or other personal consumer reports | 27 | 1.2% |
| Consumer Loan | 10 | 0.5% |
| Payday loan, title loan, or personal loan | 9 | 0.4% |
| Money transfer, virtual currency, or money service | 6 | 0.3% |
| Vehicle loan or lease | 6 | 0.3% |
| Credit reporting | 4 | 0.2% |
| Credit card or prepaid card | 3 | 0.1% |
| Money transfers | 2 | 0.1% |
| Credit card | 1 | 0.0% |
Most Common Issues
These are the specific issues consumers most frequently report about Cit Bank, National Association.
Company Response Breakdown
When consumers file complaints, Cit Bank, National Association responds in one of several ways. The breakdown below shows how Cit Bank, National Association has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 1,752 | 80.1% |
| Closed without relief | 173 | 7.9% |
| Closed | 111 | 5.1% |
| Closed with non-monetary relief | 83 | 3.8% |
| Closed with monetary relief | 49 | 2.2% |
| Closed with relief | 19 | 0.9% |
Complaints by State
Top states where consumers have filed complaints against Cit Bank, National Association.
| State | Complaints |
|---|---|
| California | 777 |
| Florida | 211 |
| New York | 147 |
| New Jersey | 107 |
| Maryland | 78 |
| Texas | 64 |
| Georgia | 63 |
| Virginia | 62 |
| Nevada | 58 |
| Pennsylvania | 55 |
| Massachusetts | 53 |
| Illinois | 44 |
| Michigan | 35 |
| Washington | 35 |
| Arizona | 31 |
| Connecticut | 27 |
| North Carolina | 26 |
| Oregon | 21 |
| Colorado | 19 |
| Ohio | 17 |
Your Rights
What to do if you have a complaint against Cit Bank, National Association
- Contact Cit Bank, National Association directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does Cit Bank, National Association have?
Cit Bank, National Association has 2,187 consumer complaints on file with the CFPB as of our last data refresh.
-
What is the most common complaint about Cit Bank, National Association?
The most common issue reported is Loan modification,collection,foreclosure with 974 complaints.
-
How do I file a complaint against Cit Bank, National Association?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
-
Does Cit Bank, National Association respond to complaints on time?
Cit Bank, National Association has a 94.6% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.