Bank of the West Consumer Complaints
Bank of the West has received 2,444 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Apr 16, 2026Key Takeaways
- 2,444 total complaints on file with the CFPB.
- Most complaints are about Checking or savings account (905).
- Timely response rate: 96.6%.
- Consumer disputed rate: 19.3% of resolved complaints.
Complaints by Product
The following table shows how complaints against Bank of the West break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Checking or savings account | 905 | 37.0% |
| Bank account or service | 458 | 18.7% |
| Mortgage | 255 | 10.4% |
| Vehicle loan or lease | 191 | 7.8% |
| Credit reporting, credit repair services, or other personal consumer reports | 133 | 5.4% |
| Credit card or prepaid card | 125 | 5.1% |
| Consumer Loan | 107 | 4.4% |
| Debt collection | 89 | 3.6% |
| Payday loan, title loan, or personal loan | 62 | 2.5% |
| Money transfer, virtual currency, or money service | 61 | 2.5% |
| Credit card | 47 | 1.9% |
| Money transfers | 7 | 0.3% |
| Credit reporting | 1 | 0.0% |
| Other financial service | 1 | 0.0% |
| Payday loan | 1 | 0.0% |
| Student loan | 1 | 0.0% |
Most Common Issues
These are the specific issues consumers most frequently report about Bank of the West.
Company Response Breakdown
When consumers file complaints, Bank of the West responds in one of several ways. The breakdown below shows how Bank of the West has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 2,016 | 82.5% |
| Closed with monetary relief | 311 | 12.7% |
| Closed with non-monetary relief | 81 | 3.3% |
| Closed without relief | 22 | 0.9% |
| Closed with relief | 10 | 0.4% |
| Closed | 3 | 0.1% |
| Untimely response | 1 | 0% |
Complaints by State
Top states where consumers have filed complaints against Bank of the West.
| State | Complaints |
|---|---|
| California | 1,094 |
| Colorado | 216 |
| Arizona | 102 |
| Nebraska | 85 |
| Nevada | 84 |
| Oregon | 71 |
| New Mexico | 66 |
| Florida | 56 |
| Iowa | 55 |
| Texas | 51 |
| Missouri | 46 |
| Kansas | 44 |
| Oklahoma | 37 |
| Washington | 36 |
| Minnesota | 31 |
| Illinois | 30 |
| Utah | 27 |
| New York | 21 |
| Wisconsin | 16 |
| Wyoming | 16 |
Your Rights
What to do if you have a complaint against Bank of the West
- Contact Bank of the West directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does Bank of the West have?
Bank of the West has 2,444 consumer complaints on file with the CFPB as of our last data refresh.
-
What is the most common complaint about Bank of the West?
The most common issue reported is Managing an account with 546 complaints.
-
How do I file a complaint against Bank of the West?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
-
Does Bank of the West respond to complaints on time?
Bank of the West has a 96.6% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.