U.S. Bank National Association - San Francisco Main Branch Consumer Complaints
U.S. Bank National Association - San Francisco Main Branch has received 909 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Apr 16, 2026Key Takeaways
- 909 total complaints on file with the CFPB.
- Most complaints are about Bank account or service (385).
- Timely response rate: 99.2%.
- Consumer disputed rate: 20.3% of resolved complaints.
Complaints by Product
The following table shows how complaints against U.S. Bank National Association - San Francisco Main Branch break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Bank account or service | 385 | 42.4% |
| Checking or savings account | 221 | 24.3% |
| Mortgage | 187 | 20.6% |
| Credit card or prepaid card | 42 | 4.6% |
| Credit card | 17 | 1.9% |
| Credit reporting, credit repair services, or other personal consumer reports | 14 | 1.5% |
| Consumer Loan | 11 | 1.2% |
| Debt collection | 8 | 0.9% |
| Money transfer, virtual currency, or money service | 8 | 0.9% |
| Money transfers | 7 | 0.8% |
| Payday loan, title loan, or personal loan | 5 | 0.6% |
| Credit reporting | 1 | 0.1% |
| Other financial service | 1 | 0.1% |
| Student loan | 1 | 0.1% |
| Vehicle loan or lease | 1 | 0.1% |
Most Common Issues
These are the specific issues consumers most frequently report about U.S. Bank National Association - San Francisco Main Branch.
Company Response Breakdown
When consumers file complaints, U.S. Bank National Association - San Francisco Main Branch responds in one of several ways. The breakdown below shows how U.S. Bank National Association - San Francisco Main Branch has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 620 | 68.2% |
| Closed with monetary relief | 151 | 16.6% |
| Closed with non-monetary relief | 93 | 10.2% |
| Closed with relief | 23 | 2.5% |
| Closed | 11 | 1.2% |
| Closed without relief | 11 | 1.2% |
Complaints by State
Top states where consumers have filed complaints against U.S. Bank National Association - San Francisco Main Branch.
| State | Complaints |
|---|---|
| California | 735 |
| Washington | 46 |
| Texas | 11 |
| Nevada | 10 |
| Arizona | 9 |
| Oregon | 9 |
| Florida | 8 |
| New York | 8 |
| Georgia | 5 |
| Illinois | 5 |
| Pennsylvania | 5 |
| Utah | 5 |
| Maryland | 3 |
| North Carolina | 3 |
| Virginia | 3 |
| Colorado | 2 |
| Hawaii | 2 |
| Montana | 2 |
| New Jersey | 2 |
| South Carolina | 2 |
Your Rights
What to do if you have a complaint against U.S. Bank National Association - San Francisco Main Branch
- Contact U.S. Bank National Association - San Francisco Main Branch directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
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How many complaints does U.S. Bank National Association - San Francisco Main Branch have?
U.S. Bank National Association - San Francisco Main Branch has 909 consumer complaints on file with the CFPB as of our last data refresh.
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What is the most common complaint about U.S. Bank National Association - San Francisco Main Branch?
The most common issue reported is Account opening, closing, or management with 190 complaints.
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How do I file a complaint against U.S. Bank National Association - San Francisco Main Branch?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
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Does U.S. Bank National Association - San Francisco Main Branch respond to complaints on time?
U.S. Bank National Association - San Francisco Main Branch has a 99.2% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.